Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
STEVEN PHAM

STEVEN PHAM

Hayward,United States

Summary

Lead Server and Operations Management Assistant with over 8 years of progressive experience in team management, customer service, and operational efficiency. Demonstrates exceptional leadership and time management skills, having successfully managed a team of servers and contributed to the smooth operation of a gym. Skilled in fostering a collaborative work environment, resolving customer issues, and implementing process improvements to enhance service delivery and increase sales. Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.

Overview

9
9
years of professional experience

Work History

Lead Server

Backyard Bayou
Union City, CA
11.2018 - Current
  • Managed and supervised a team of servers, ensuring smooth and efficient restaurant operations
  • Fostered a positive and collaborative team environment, promoting teamwork and mutual support
  • Adapted to high-stress situations during peak business hours, maintaining composure and ensuring quality service
  • Acted as a liaison between customers and the restaurant management, conveying feedback and resolving issues
  • Trained servers on effective upselling techniques, contributing to increased overall sales
  • Collaborated with fellow lead servers and management to implement improvements in service and efficiency

Operations Management Assistant

City Sports
Hayward
07.2016 - 10.2018
  • Proven experience in cold calling and building rapport with prospective clients to successfully promote and sell gym memberships, consistently achieving or exceeding sales targets.
  • extensive experience in driving gym membership retention by implementing personalized engagement strategies, fostering member loyalty through exceptional customer service, and leveraging data insights to identify and address member needs effectively.
  • Managed administrative tasks, including scheduling, record-keeping, and data entry
  • Assisted in the day-to-day operations of the gym, ensuring smooth and efficient functioning
  • Coordinated with various departments, including fitness, maintenance, and front desk, to streamline processes
  • Collaborated with membership sales teams to ensure seamless onboarding and retention processes
  • Utilized gym management software for tasks such as membership tracking, scheduling, and financial reporting
  • Assisted in training new staff members on operational procedures
  • Interacted with gym members to address concerns, answer questions, and enhance the overall member experience

Education

Bachelor of Science - Business Administration, Emphasis On General Management

California State University - East Bay
Hayward, Ca
12-2025

AS-T Degree - Business Administration, Emphasis in General Management

Ohlone College
Fremont, Ca
05.2023

Skills

  • Teamwork
  • Customer service
  • Leadership
  • Time management
  • Sales
  • Problem-solving
  • Staff development
  • POS operation
  • Employee development
  • Effective customer upselling
  • Resourceful and reliable

Languages

  • Vietnamese
  • English

Affiliations

  • Currently studying pipeline and cold calling strategies for SaaS industry (self-taught)
  • Studying CRM software such as Salesforce and LinkedIn Sales Navigator.

Timeline

Lead Server

Backyard Bayou
11.2018 - Current

Operations Management Assistant

City Sports
07.2016 - 10.2018

Bachelor of Science - Business Administration, Emphasis On General Management

California State University - East Bay

AS-T Degree - Business Administration, Emphasis in General Management

Ohlone College

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STEVEN PHAM