Steven Phelps
Thompson,ND
Summary
Dynamic and results-driven professional with extensive experience at the US Air Force, excelling in quality assurance and operational leadership. Proven problem-solver with strong communication skills, adept at fostering teamwork and enhancing efficiency. Committed to continuous improvement and maintaining high standards in product quality and team performance.
Overview
11
11
years of professional experience
Work History
NCOIC, Air Transportation Function
US Air Force- Dept. of Defense
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Quality Assurance Manager
US Air Force- Dept. of Defense
04.2020 - 03.2023
- Led quality assurance initiatives to ensure compliance with military specifications and standards.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Mentored QA team members, fostering skills in inspection methodologies and defect identification.
- Streamlined processes to improve efficiency in quality audits and reporting mechanisms.
- Collaborated with cross-functional teams to resolve non-conformance issues effectively.
- Analyzed data trends to drive continuous improvement in product quality and operational processes.
- Oversaw root cause analysis for quality defects, implementing corrective actions to mitigate risks.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Supervisor, Air Terminal Operations
US Air Force- Dept. of Defense
03.2018 - 04.2020
- Supervised daily operations, ensuring compliance with military protocols and safety standards.
- Trained personnel on operational procedures and equipment usage to enhance team efficiency.
- Coordinated logistics for missions, optimizing resources and minimizing downtime.
- Monitored performance metrics, identifying areas for process improvement and implementing solutions.
- Collaborated with cross-functional teams to ensure alignment on project goals and timelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
NCOIC, Contingency Operations
US Air Force- Dept. of Defense
10.2014 - 03.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Applied Science - Business Administration And Management
Community College of The Air Force
Montgomery, AL11-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills
- Decision-making
Timeline
NCOIC, Air Transportation Function
US Air Force- Dept. of Defense
03.2023 - Current
Quality Assurance Manager
US Air Force- Dept. of Defense
04.2020 - 03.2023
Supervisor, Air Terminal Operations
US Air Force- Dept. of Defense
03.2018 - 04.2020
NCOIC, Contingency Operations
US Air Force- Dept. of Defense
10.2014 - 03.2018
Associate of Applied Science - Business Administration And Management
Community College of The Air Force