D'Nico Williams
Temple Hills,MD
Summary
Adept at managing high-volume dining with a flair for enhancing customer satisfaction, I leveraged strong multitasking and guest relations management skills at Trini Vybez Restaurant. My tenure as Assistant Manager at Wendy's Restaurant underscored my ability to foster a positive work environment and ensure food safety, contributing significantly to operational excellence and repeat business.
Focused and reliable team member bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
4
years of professional experience
Work History
Waiter/Lead Busser
Trini Vybez Resturant
01.2022 - Current
- Managed a high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assistant Manager
Wendys Restaurant
03.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Suitland High School
Suitland, MD06-2016
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Order Management
- Order Accuracy
- Food safety understanding
- Guest Relations
Timeline
Waiter/Lead Busser
Trini Vybez Resturant
01.2022 - Current
Assistant Manager
Wendys Restaurant
03.2021 - 10.2024
High School Diploma -
Suitland High School
Similar Profiles
Letrease YoungLetrease Young
Co Owner/Administrative Assistant at Vybez AcademyCo Owner/Administrative Assistant at Vybez Academy
Judi-Ann FreemantleJudi-Ann Freemantle
Server at Island Vybez RestaurantServer at Island Vybez Restaurant
Molly WaltersMolly Walters
Daycare Provider at Trini-Tots DaycareDaycare Provider at Trini-Tots Daycare