Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Steven Phillips

Wake Forest

Summary

Dynamic real estate professional with a proven track record at Mark Spain Real Estate, excelling in market analysis and client negotiation. Adept at leveraging real estate software to enhance transaction management and ensure regulatory compliance. Known for building strong relationships and delivering exceptional results in property sales and valuations. Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Mark Spain Real Estate
Raleigh
10.2024 - Current
  • Created detailed property listings with compelling descriptions and high-quality images.
  • Communicated with potential buyers and answered inquiries promptly and accurately.
  • Conducted market research to determine competitive pricing strategies for listings.
  • Maintained accurate records of property transactions and client interactions efficiently.
  • Utilized real estate software to track leads and manage client databases effectively.
  • Inspected properties prior to listing them in order to accurately assess condition.
  • Drafted listing agreements, purchase contracts, disclosures and other documents related to the sale of properties.
  • Conducted comparative market analysis to determine competitive pricing strategies.
  • Negotiated offers from potential buyers on behalf of clients.
  • Ensured compliance with all applicable state regulations regarding real estate transactions.
  • Identified qualified buyers who were interested in purchasing listed properties.
  • Maintained contact with clients throughout the entire sales process.
  • Responded promptly to inquiries from prospects regarding listed properties.

Customer Service Advisor

Just Tires & Auto Services
Raleigh
01.2024 - 10.2025
  • Assisted customers with tire selection and installation services.
  • Managed customer inquiries via phone, email, and in-person communication.
  • Explained service options and pricing to enhance customer understanding.
  • Processed payments and maintained accurate transaction records.
  • Collaborated with technicians to ensure timely service delivery.
  • Maintained cleanliness and organization of the service area for safety.
  • Resolved customer complaints effectively to improve satisfaction levels.
  • Educated customers on proper tire maintenance and safety practices.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Contacted customers to service accounts, address issues, and propose new offerings.
  • Adhered to company policies and procedures when handling customer inquiries or complaints.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Participated in regular training sessions to stay abreast of new products and services.
  • Processed payments accurately according to company policies and procedures.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.

Team Lead

Sam's Club
Wake Forest
03.2019 - 01.2023
  • Led team in daily operations and ensured efficient workflow management.
  • Trained staff on customer service standards and store policies.
  • Coordinated inventory management and restocking processes effectively.
  • Oversaw merchandise presentation to enhance customer experience.
  • Implemented safety protocols to maintain a secure work environment.
  • Assisted in resolving customer inquiries and complaints professionally.
  • Monitored performance metrics to identify improvement areas within the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Maintained accurate records of employee attendance and task completion times.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.

Coach

Weight Watchers
Wake Forest
01.2017 - 07.2019
  • Guided clients through personalized weight loss programs and dietary plans.
  • Developed educational materials on nutrition and healthy lifestyle choices.
  • Conducted one-on-one coaching sessions to assess progress and provide support.
  • Organized group workshops to promote community engagement and accountability.
  • Implemented behavior modification techniques to enhance client motivation.
  • Monitored client health metrics to ensure safe weight loss practices.
  • Provided ongoing feedback and adjustments to individualized coaching strategies.
  • Coached individuals in setting short-term goals which were achievable within a reasonable timeframe.
  • Created an encouraging environment that fosters motivation and accountability in order to achieve desired results.
  • Developed personalized plans for each client including goals and action steps tailored to their individual needs.
  • Conducted weekly weigh-ins, body fat assessments, and other measurements to track progress of clients.
  • Provided resources such as cookbooks, websites, recipes and other materials related to healthy eating.
  • Mentored clients on the importance of tracking food intake, meal planning and portion control.
  • Incorporated behavioral modification techniques into sessions designed to help people develop better eating habits.
  • Supported individuals in identifying triggers that lead them towards unhealthy behaviors related to dieting or overeating.
  • Provided one-on-one coaching to clients on weight loss strategies, nutrition and lifestyle changes.
  • Educated clients on the benefits of exercise and physical activity as part of a healthy lifestyle.
  • Encouraged clients to make positive lifestyle changes through education about healthful foods and eating habits.
  • Promoted awareness among participants concerning the effects of certain foods on their overall health.
  • Offered advice regarding supplement use if needed; discussed potential risks associated with taking supplements.
  • Facilitated group classes focusing on topics such as nutrition, stress management, emotional eating.
  • Assisted clients in developing realistic expectations with regards to weight loss goals.
  • Designed individualized exercise plans for program participants.

Police Officer

New York City Police Department
Staten Island
07.2002 - 08.2015
  • Patrolled assigned areas to ensure public safety and deter criminal activity.
  • Responded to emergency calls and assisted in crisis management situations.
  • Conducted thorough investigations of incidents and gathered evidence for reports.
  • Collaborated with community members to build trust and improve relations.
  • Enforced laws and regulations while maintaining professionalism and integrity.
  • Provided support during traffic control operations and accident investigations.
  • Participated in training sessions to enhance skills in law enforcement techniques.
  • Prepared detailed reports documenting incidents, observations, and actions taken.
  • Prepared detailed reports on incidents and arrests made.
  • Responded to emergency calls for service and provided assistance as needed.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Conducted traffic stops in accordance with departmental protocol.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Developed positive relationships with members of the community through outreach programs.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Performed CPR and other rescue techniques on individuals in medical emergencies.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Pursued fleeing suspects on foot and in varying terrain.
  • Maintained order during civil disturbances or protests.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
  • Performed searches for missing persons using a variety of investigative methods.
  • Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
  • Educated youth groups about the dangers of drug abuse and gang violence.

Warrant Officer

US Army Reserve
Wilmington
08.1998 - 08.2002
  • Led training exercises for soldiers to enhance operational readiness and teamwork.
  • Managed logistics for equipment and supplies to support mission objectives.
  • Coordinated communication between units to ensure effective information sharing.
  • Developed and implemented strategic plans for personnel deployment and resource allocation.
  • Supervised maintenance of military equipment to ensure optimal performance standards.
  • Conducted risk assessments to identify potential hazards during training operations.
  • Mentored junior officers in leadership skills and operational procedures.
  • Evaluated mission plans to improve efficiency and align with tactical goals.
  • Evaluated performance of subordinates and provided feedback as needed.
  • Interpreted and enforced rules, regulations, policies, and directives from higher headquarters.
  • Analyzed data collected from various sources to develop strategies for future operations.
  • Planned and delivered safety training for team members.
  • Monitored progress of subordinate units during field exercises and evaluated their performance.
  • Compiled reports detailing operational activities conducted by the unit during each shift.
  • Conducted inspections of equipment used by the unit in order to ensure it was functioning properly.
  • Provided guidance and direction on safety protocols for all personnel involved in field operations.
  • Supervised the maintenance of all vehicles assigned to the unit.
  • Directed administrative activities such as payroll processing and leave requests for members assigned under command authority.
  • Maintained records pertaining to personnel, supplies, training materials, and other items necessary for successful operation.
  • Developed and implemented new policies and procedures to ensure compliance with applicable regulations.
  • Organized staff meetings to discuss current issues affecting the unit's mission objectives.
  • Reviewed intelligence information gathered by subordinate units in order to assess enemy capabilities.
  • Provided technical advice on a variety of topics related to military operations.
  • Managed daily operations within the unit, including scheduling personnel and assigning tasks.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Requisitioned, received and properly stored unit equipment and supplies.
  • Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
  • Administered first aid and emergency medical treatment in field conditions.

Customer Service Representative

Sears Auto Center
Wilmington
08.1997 - 07.2001
  • Assisted customers with inquiries regarding auto services and products.
  • Processed customer transactions and maintained accurate cash handling procedures.
  • Scheduled appointments for vehicle services and repairs efficiently.
  • Provided recommendations for products based on customer needs and preferences.
  • Collaborated with technicians to ensure timely service delivery and customer satisfaction.
  • Managed inventory levels for automotive parts and supplies effectively.
  • Addressed customer complaints with empathy and professionalism to resolve issues.
  • Educated customers on maintenance tips to extend vehicle longevity and performance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Enlisted Soldier

US Army
Fort Hood
12.1995 - 08.1997
  • Supervised daily operations and maintained discipline within the platoon.
  • Coordinated training exercises to develop team skills and readiness.
  • Managed equipment inventory and ensured proper maintenance and accountability.
  • Conducted performance evaluations to assess soldier capabilities and development.
  • Implemented safety protocols to ensure compliance with military regulations.
  • Developed operational plans for missions and training activities.
  • Mentored junior soldiers, providing guidance on professional growth and responsibilities.
  • Facilitated communication between leadership and platoon members for effective operations.
  • Organized, supervised and coordinated platoon training activities.
  • Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
  • Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
  • Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
  • Coordinated with allied forces in order to coordinate joint operations between units.
  • Compiled monthly reports on personnel actions such as awards, promotions and disciplinary actions taken within the platoon.
  • Inspected equipment prior to use in order to ensure proper functioning condition.
  • Maintained unit discipline by enforcing standards of conduct and military regulations.
  • Provided tactical and technical guidance to Platoon personnel.
  • Assisted in developing operational strategies for combat missions.
  • Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
  • Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
  • Developed emergency plans to respond to natural disasters or hostile attacks.
  • Ensured compliance with orders from higher headquarters.
  • Led pre-combat checks before deployment into hostile environments.
  • Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
  • Analyzed statistical data to determine trends and coordinate logistical activities.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
  • Surveyed and analyzed terrain to determine optimum equipment placement and use.
  • Planned squad-level operations based on intelligence gathered from higher echelons.
  • Managed receipt, storage and issue of ammunition processes.
  • Identified fleet failures and initiated corrective actions to meet fleet readiness goals.
  • Controlled platoon in mounted and dismounted operations.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Directed logistical training procedures to adhere to military regulations.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Facilitated route clearance for visits from high-ranking officials.

Platoon Sergeant

US Army
Camp Hovey
01.1995 - 01.1996
  • Led daily operations and coordinated team activities to ensure smooth workflows.
  • Trained and mentored junior squad members on best practices and safety protocols.
  • Managed inventory control, ensuring accurate stock levels and proper handling procedures.
  • Implemented process improvements to enhance team efficiency and reduce errors.
  • Facilitated communication between team members to align goals and share updates.
  • Conducted regular safety inspections to maintain compliance with industry regulations.
  • Assisted in scheduling shifts and assigning tasks based on team capabilities.
  • Collaborated with management to develop training programs for skill enhancement.
  • Used active listening and effective communication to alleviate issues between personnel members.
  • Oversaw daily command of squad, demonstrating strong moral character, intellect, and respect.
  • Provided guidance to subordinate personnel on tactical operations and training.
  • Conducted risk assessments for all proposed missions or exercises.
  • Supervised maintenance of weapons, equipment, and vehicles.
  • Assessed performance of individual soldiers within the squad.
  • Maintained communication with higher headquarters throughout mission duration.
  • Managed logistics requirements for assigned area of responsibility.
  • Maintained accountability of personnel, equipment, and supplies during deployments.
  • Inspected soldier's equipment before departure from forward operating base.
  • Ensured compliance with safety regulations during all field exercises.
  • Advised commander on tactical situations encountered during missions.
  • Trained squad members in the use of small arms, crew served weapons, and demolitions.
  • Reviewed after action reports following completion of each mission or exercise.
  • Evaluated unit readiness based on established criteria and standards.
  • Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities.
  • Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
  • Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
  • Established security positions for night defensive operations when necessary.
  • Monitored ammunition expenditure rates during combat operations.
  • Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
  • Operated and mounted night vision devices to zero in and engage targets.
  • Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures, and supporting team health and performance.
  • Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
  • Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
  • Directed logistical training procedures to adhere to military regulations.

Squad Leader

US Army
Fort Sill
03.1992 - 01.1995
  • Led daily operations and coordinated team activities to ensure smooth workflows.
  • Trained and mentored junior squad members on best practices and safety protocols.
  • Managed inventory control, ensuring accurate stock levels and proper handling procedures.
  • Implemented process improvements to enhance team efficiency and reduce errors.
  • Facilitated communication between team members to align goals and share updates.
  • Conducted regular safety inspections to maintain compliance with industry regulations.
  • Collaborated with management to develop training programs for skill enhancement.
  • Used active listening and effective communication to alleviate issues between personnel members.
  • Coordinated with other squads to ensure mission objectives were met.
  • Oversaw daily command of squad, demonstrating strong moral character, intellect, and respect.
  • Provided guidance to subordinate personnel on tactical operations and training.
  • Conducted risk assessments for all proposed missions or exercises.
  • Supervised maintenance of weapons, equipment, and vehicles.
  • Assessed performance of individual soldiers within the squad.
  • Maintained communication with higher headquarters throughout mission duration.
  • Managed logistics requirements for assigned area of responsibility.
  • Maintained accountability of personnel, equipment, and supplies during deployments.
  • Inspected soldier's equipment before departure from forward operating base.
  • Directed logistical training procedures to adhere to military regulations.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.

Education

Real Estate -

HPW
Raleigh, NC
07-2019

Police Science -

NYPD Police Academy
New York, NY
12-2002

Warrant Officer Basic Course -

US Army
Fort Rucker, AL
05-1998

Self Propelled Field Artillery Mechanic -

US Army
Aberdeen, MD
06-1991

Personnel Management Specialist -

US Army
Fort Benjamin Harrison IN
10-1990

Basic Training -

US Army
Fort Dix New Jersey
08-1990

High School Diploma -

John Adams High School
Queens, NY
01-1988

Skills

  • Market analysis
  • Property listing
  • Client negotiation
  • Transaction management
  • Real estate software
  • Regulatory compliance
  • Relationship building
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Property valuation
  • Property sales
  • Contract negotiation
  • Negotiation
  • North Carolina licensed real estate broker
  • MLS expert
  • Property assessments

Certification

  • Basic Training
  • Advance individual Training
  • Warrant Officer Basic Course
  • Warrant Officer Military Occupational Training

Accomplishments

  • Good Conduct Medal 2 awards
  • National Defense Medal
  • Army Achievement Medal
  • New York City Police Meritorious Service Medal

Timeline

Real Estate Agent

Mark Spain Real Estate
10.2024 - Current

Customer Service Advisor

Just Tires & Auto Services
01.2024 - 10.2025

Team Lead

Sam's Club
03.2019 - 01.2023

Coach

Weight Watchers
01.2017 - 07.2019

Police Officer

New York City Police Department
07.2002 - 08.2015

Warrant Officer

US Army Reserve
08.1998 - 08.2002

Customer Service Representative

Sears Auto Center
08.1997 - 07.2001

Enlisted Soldier

US Army
12.1995 - 08.1997

Platoon Sergeant

US Army
01.1995 - 01.1996

Squad Leader

US Army
03.1992 - 01.1995

Real Estate -

HPW

Police Science -

NYPD Police Academy

Warrant Officer Basic Course -

US Army

Self Propelled Field Artillery Mechanic -

US Army

Personnel Management Specialist -

US Army

Basic Training -

US Army

High School Diploma -

John Adams High School

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