Steven Pierre
San Jose,CA
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and maintaining client satisfaction. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
37
37
years of professional experience
1
1
Certification
Work History
General Manager
Du-All Safety, LLC.
01.2000 - Current
- Introduced new methods, and standard operating practices to streamline company operations.
- Managed high-end accounts to ensure CalOSHA compliance.
- Developed training materials and written programs to meet CalOSHA and client-specific operations, which reduced workers' compensation claims and injuries.
- Interviewed and hired personnel.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Director
American Red Cross Santa Clara Valley Chapter
San Jose, CA
03.1998 - 11.2000
- Conducted regular performance reviews with staff, identifying areas of improvement and providing constructive feedback.
- Introduced comprehensive quality assurance processes, ensuring consistent delivery of exceptional customer service experiences.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
Sergeant
Canadian Armed Forces, Royal Montreal Regiment
01.1987 - 11.1995
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor of Science - Sports Medicine
Concordia University
Montreal, Canada05.1993
Skills
Verbal and written communication
Effective leader
Performance Evaluation and Monitoring
Training Management
Efficient multi-tasker
Client Relations
Certification
- Certified Medic First Aid Instructor Trainer
- CalOSHA Safety Specialist
Languages
Spanish
Limited Working
French
Full Professional
Ukrainian
Elementary
Timeline
General Manager
Du-All Safety, LLC.
01.2000 - Current
Customer Service Director
American Red Cross Santa Clara Valley Chapter
03.1998 - 11.2000
Sergeant
Canadian Armed Forces, Royal Montreal Regiment
01.1987 - 11.1995
Bachelor of Science - Sports Medicine
Concordia University
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