Steven Pitocco
Deer Park,NY
Summary
Accomplished Field Technician with a proven track record at Charter Communications, Spectrum. Expert in technical support and conflict management, I excel in driving projects to completion and resolving complex technical issues efficiently. Demonstrated success in operational safety and communication, ensuring high-quality outcomes in fast-paced environments. Helpful professional commended as valuable team player with expertise in troubleshooting and customer service. Ready to bring 7+ years of relevant work experience to a new position.
Overview
8
8
years of professional experience
Work History
Field Technician Level 5.5
Charter Communications, Spectrum
04.2022 - Current
- Performed troubleshooting and diagnostics of malfunctioning equipment, and components.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
- Utilized safety practices with no complaints or accidents.
Project Coordinator and Field Technician
Support Power Inc.
01.2017 - 03.2022
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Education
High School Diploma -
Deer Park High School
Deer Park, NY06.2015
Skills
- Technical Support
- Technical Analysis
- Equipment Installation
- Conflict Management
- Safety Management
- Interpersonal and written communication
- Hardware and software installation
- Diagnostic Testing
- Field Operations
- Root Cause Analysis
Timeline
Field Technician Level 5.5
Charter Communications, Spectrum
04.2022 - Current
Project Coordinator and Field Technician
Support Power Inc.
01.2017 - 03.2022
High School Diploma -
Deer Park High School
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