STEVEN PLANTE
West Plains,MO
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
Work History
Marketing Consultant
Ozark Marketing Company
01.2024 - Current
- Utilized various social media platforms such as Twitter, Facebook, Instagram and LinkedIn for promotion purposes
- Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement
- Spearheaded creative brainstorming sessions with internal stakeholders to generate ideas for campaigns.
Customer Service Representative
Progressive
01.2023 - 01.2024
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Provided primary customer support to internal and external customers.
Call Center Representative
West Plains Bank
04.2022 - 01.2023
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards.
Sales Representative
Cellular Sales Verizon Wireless
01.2016 - 07.2021
- Performing sales goals monthly
- Listening to customers' needs and desires to help them find the phone or device that will suit their everyday needs
- Inform customers of newer and upcoming technologies to help customers discover ways to make their life more connected to family, friends, and work
- Build a clientele base by following up with current customers and build a future base by giving the customer exceptional customer service
- This job was solely commission based.
Sales Manager
Ace Muffler
10.2012 - 01.2016
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Surgical Technologist
Ozarks Medical Center
07.2011 - 10.2012
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Maintained specialty equipment, implant, and instrumentation inventories.
- Created and maintained unobstructed operative fields using diverse range of tools.
Education
High School Diploma -
West Plains High
01.2001
Certification -
South Central Career Center
01.2001
Skills
- Goal orientated
- Time management
- Attention to detail
- Digital Media
- Professional Demeanor
Timeline
Marketing Consultant
Ozark Marketing Company
01.2024 - Current
Customer Service Representative
Progressive
01.2023 - 01.2024
Call Center Representative
West Plains Bank
04.2022 - 01.2023
Sales Representative
Cellular Sales Verizon Wireless
01.2016 - 07.2021
Sales Manager
Ace Muffler
10.2012 - 01.2016
Surgical Technologist
Ozarks Medical Center
07.2011 - 10.2012
High School Diploma -
West Plains High
Certification -
South Central Career Center
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