Steven Polanco
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in training and mentoring staff, fostering a culture of accountability and excellence. Committed to driving sales growth through effective merchandising strategies.
Overview
4
4
years of professional experience
Work History
Store Manager
CVS Pharmacy
09.2024 - Current
- Managed daily store operations, ensuring optimal staffing and inventory levels.
- Trained and developed team members to enhance customer service and operational efficiency.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Monitored compliance with company policies and health regulations to maintain safety standards.
- Led team meetings to communicate goals, expectations, and performance outcomes consistently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Operations Manager
CVS Pharmacy
03.2023 - 09.2024
- Oversaw daily operations to ensure efficient pharmacy workflows and customer service excellence.
- Managed inventory levels, implementing processes to reduce waste and optimize stock availability.
- Trained and mentored team members on operational best practices and customer interaction protocols.
- Collaborated with cross-functional teams to improve service delivery and operational performance metrics.
- Analyzed operational processes, identifying areas for improvement to enhance efficiency and accuracy.
- Coordinated scheduling and staffing strategies, ensuring appropriate coverage for peak business hours.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Shift Supervisor
CVS Pharmacy
01.2022 - 03.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained team members on customer service excellence and operational efficiency.
- Managed inventory levels, optimizing stock placement and reducing waste.
- Assisted in scheduling staff, balancing workload across shifts for optimal performance.
Store Associate
CVS Pharmacy
07.2021 - 01.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock checks and replenishment processes.
- Operated cash register, processed transactions accurately, and handled customer payments efficiently.
- Maintained cleanliness and organization of store displays to promote optimal product visibility.
Education
High School Diploma -
John Jay Campus
Brooklyn, NY06-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Store merchandising
- Shift scheduling
Languages
English
Spanish
Timeline
Store Manager
CVS Pharmacy
09.2024 - Current
Operations Manager
CVS Pharmacy
03.2023 - 09.2024
Shift Supervisor
CVS Pharmacy
01.2022 - 03.2023
Store Associate
CVS Pharmacy
07.2021 - 01.2022
High School Diploma -
John Jay Campus