Summary
Overview
Work History
Education
Skills
Timeline
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Steven Polus

Chicago,IL

Summary

Dynamic leader with a proven track record at Tcc Wireless, adept in client relationship building and strategic planning. Excelled in boosting sales and fostering team collaboration, achieving consistent revenue growth. Skilled in account management and training, demonstrating exceptional problem-solving abilities and a customer-centric approach.

Overview

6
6
years of professional experience

Work History

Account Executive

Abic LLC
03.2022 - 02.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.

T-Mobile District Training Manager

Tcc Wireless
06.2021 - 03.2022
  • Streamlined district training processes for increased efficiency and productivity.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

T-Mobile Retail Store Manager

Tcc Wireless
04.2020 - 06.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.

T-Mobile Retail Store Manager

Tcc Wireless
02.2019 - 04.2020
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

T-Mobile Retail Assistant Manager

Tcc Wireless
06.2018 - 02.2019
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Mobile Expert

Wireless Vision, T-Mobile
10.2017 - 06.2018
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Boosted customer satisfaction by implementing user feedback into development cycle.

Mobile Expert

Best Buy
01.2017 - 10.2017
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Improved app performance with rigorous optimization tasks.

Education

Business Management

Oakton Community College
Des Plaines, IL

High School Diploma -

Niles West High School
Skokie, IL
06-2016

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Highly motivated
  • Friendly and outgoing
  • Decision-making skill
  • Dependable and reliable
  • Sales Growth

Timeline

Account Executive

Abic LLC
03.2022 - 02.2023

T-Mobile District Training Manager

Tcc Wireless
06.2021 - 03.2022

T-Mobile Retail Store Manager

Tcc Wireless
04.2020 - 06.2021

T-Mobile Retail Store Manager

Tcc Wireless
02.2019 - 04.2020

T-Mobile Retail Assistant Manager

Tcc Wireless
06.2018 - 02.2019

Mobile Expert

Wireless Vision, T-Mobile
10.2017 - 06.2018

Mobile Expert

Best Buy
01.2017 - 10.2017

Business Management

Oakton Community College

High School Diploma -

Niles West High School

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Steven Polus