Steven Pontiflet

• Conducted thorough surveillance and evidence gathering for diverse cases.
• Collaborated with law enforcement to provide critical investigative support.
• Analyzed complex data to identify patterns and leads in investigations.
• Developed comprehensive reports detailing findings and recommendations.
• Implemented innovative strategies to enhance case resolution efficiency.
• Established strong client relationships, ensuring clear communication throughout investigations.
• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Staked out locations to locate individuals and gather evidence of unlawful activities.
• Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
• Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
• Investigated individuals claiming disability to identify and document fraud.
• Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
• Conducted mobile and stationary surveillance.
• Accelerated case resolutions by working closely with attorneys to develop effective legal strategies based on findings from thorough investigations.
• Increased efficiency of surveillance operations by implementing state-of-the-art technology and equipment in fieldwork.
• Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
• Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
• Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
• Conducted surveillance for up to 10 hours at time.

We provide excellent process service throughout the entire Bay Area. Certified * Registered * Bonded * Licensed * Dependable * Affordable * Knowledgeable * Trustworthy. We do it all summons, Legal Document, Court Runs, Filing of Documents

• Served court orders, including summonses and subpoenas.
• Provided proof of service and affidavits.
• Recorded time and place of delivery of each court order.
• Filed, faxed, copied and scanned documents and pictures into database.
• Participated in skip tracing activities to track down defendants.
• Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
• Developed organizational filing systems for confidential customer records and reports.
• Supervised invoice creation and submission to enable prompt and efficient customer billing.

I manage Pontiflet Entertainment/ Smoked Out Records since 1994. I host events all over the Bay Area. I have clients that I dj for at their clubs and private events. I ghost write for artist on my label Smoked Out Records which is signed to Sony Music.

• Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Developed position rotation to support continuous improvement and operator development.
• Delegated work to staff, setting priorities and goals.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
• Coordinated artistic projects, exhibit scheduling and artist interface duties.
• Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
• Coordinated plans and specific event needs with internal personnel.
• Collaborated with leadership and colleagues to coordinate staffing for each event.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.
• Organized resources for events with up to 500 attendees and $ 10,000. budget.
• Oversaw multi-million-dollar budgets, ensuring financial sustainability and resource allocation.
• Developed strategic partnerships to enhance brand visibility and market reach.
• Directed talent acquisition initiatives, fostering a diverse and innovative workforce.
• Implemented data-driven decision-making processes to optimize operational efficiency across divisions.
• Spearheaded new project launches, aligning production timelines with marketing strategies.
• Cultivated relationships with key stakeholders, enhancing collaboration and driving business growth.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.

Providing all aspects of customer service to ensure the customers are content with food and service. I take care of all the celebrities that attend our events making them feel right at home.

• Oversaw food preparation, production and presentation according to quality standards.
• Supervised team of 60 employees at O.co Coliseum establishment, maintaining positive and productive atmosphere to enhance employee experience.
• Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
• Planned and managed menus for weekly offerings and special events.
• Maintained optimal inventory levels and kept food costs in line with budget limitations.
• Managed inventory records and supply orders to cut costs by 10%.
• Collaborated with main kitchen to educate 60 employees on menu and procedural changes.
• Designed long-term schedules for 60 daily shifts and 60 employees.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Trained and mentored staff on service standards and operational protocols.
• Supervised suite operations, ensuring exceptional customer service and satisfaction.
• Monitored inventory levels, ensuring timely restocking of supplies for events.
• Collaborated with management to develop strategies for maximizing guest experience.
• Resolved guest inquiries and concerns promptly, maintaining high service quality.
• Conducted performance evaluations for staff, fostering professional development opportunities.
• Implemented creative solutions to address staffing challenges during peak periods, maintaining optimal service levels without impacting budgetary constraints.