Tony Chacon Potoy
Yonkers,USA
Summary
Motivated Assistant Manager with 4 years of retail leadership experience in high-volume environments. Skilled in driving sales growth, optimizing operations, and fostering top-performing teams. Recognized for strong communication, time management, and coaching abilities that improve employee performance and elevate the customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager II
Sunglass Hut
Herald Square, NY
08.2024 - Current
- Lead and support daily store operations, including opening/closing procedures, inventory management, and loss prevention compliance.
- Train, coach, and motivate a team of sales associates to meet and exceed sales goals, achieving high-performance results in a flagship location.
- Deliver exceptional customer service by building client relationships, resolving escalated issues, and ensuring a premium shopping experience.
- Analyze sales reports and KPIs to drive business decisions, maximize productivity, and identify growth opportunities.
- Collaborate with the Store Manager to develop strategies that improve conversion rates, average transaction value, and overall profitability.
- Ensure visual merchandising standards are executed in alignment with corporate brand guidelines.
- Handle and care for luxury brands cleanliness to ensure customer satisfaction
Assistant Manager I
Sunglass Hut
Paramus, NJ
09.2023 - 08.2024
- Managed KPI' /KCI's to ensure growth in sales and customer satisfaction.
- Conducted labor management, shipments and item transfers, as well as payroll.
- Handled delegation between team members per business needs.
- Directed customer relationship management to produce higher relationship marketing statistics.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager II
Sunglass Hut
Leesburg, VA
02.2022 - 08.2023
- Developed advanced communication skills with higher management.
- Managed KPI's based in a multi-store location to further growth of the business.
- Gained further training in regional management/training roles.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
Store Manager
T-Mobile
Midland Park, NJ
09.2020 - 01.2021
- Developed inventory management skills, as well as managed sensitive information effectively.
- Expanded on conversion skills/training.
- Primary source for coaching within the team.
- Evolved sales pitch techniques.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Ridgewood High School
Ridgewood, NJSkills
- Communications
- Leadership
- Time-Management
- Product Knowledge
- Goal Setting and Forecasting
- Organization
- Client acquisition and retention
- Task Delegation
- KPI analysis
- Team building
- Recruiting and interviewing
References
Available upon request.
Languages
Spanish, Fluent
Timeline
Assistant Manager II
Sunglass Hut
08.2024 - Current
Assistant Manager I
Sunglass Hut
09.2023 - 08.2024
Assistant Manager II
Sunglass Hut
02.2022 - 08.2023
Store Manager
T-Mobile
09.2020 - 01.2021
High School Diploma -
Ridgewood High School