Steven Powell
Franklin
Summary
Dynamic Cake Decorator with a proven track record at Walmart, excelling in customer service and food safety compliance. Expert in themed cake creation and icing techniques, I consistently enhance customer satisfaction through innovative designs and strong communication skills. Recognized for attention to detail and adaptability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cake Decorator
Walmart
06.2021 - Current
- Provided exceptional customer service during high-volume shifts.
- Operated point-of-sale systems with accuracy and efficiency.
- Maintained cleanliness and organization of work areas to meet health standards.
- Assisted team members in preparing food items to ensure timely service.
- Adapted quickly to changing menu items and promotional offerings.
- Collaborated with team members to enhance overall customer experience.
Fresh Associate
Walmart
06.2017 - 06.2021
- Assisted in maintaining inventory accuracy through routine checks and system updates.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Learned safety protocols and operational procedures to ensure a safe work environment.
- Collaborated with team members to enhance store organization and product placement efficiency.
- Supported merchandising efforts by restocking shelves and ensuring product availability.
- Adapted quickly to new tools, systems, and processes for improved daily operations.
- Executed cleaning and maintenance tasks to uphold store cleanliness standards consistently.
- Upheld company standards for punctuality and attendance, ensuring reliability and dedication to the Fresh Associate role.
- Enhanced team productivity by collaborating with coworkers and sharing best practices for task completion.
- Ensured customer satisfaction by addressing inquiries or concerns promptly and professionally.
- Optimized workflow through effective communication with team members regarding task progress and potential bottlenecks.
- Reduced waste by accurately following company guidelines on inventory management and product disposal.
- Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support.
Crew Member
McDonald's
11.2017 - 06.2018
- Followed safety protocols to minimize hazards in a fast-paced environment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Chef and Baker
Genesis New Lebanon Center
01.2015 - 11.2017
- Prepared and plated diverse menu items in accordance with dietary guidelines.
- Ensured kitchen sanitation and safety standards were consistently maintained.
- Collaborated with staff to streamline food preparation processes for efficiency.
- Assisted in inventory management, minimizing waste and optimizing supplies.
- Trained new kitchen staff on cooking techniques and safety protocols.
- Developed innovative recipes to enhance seasonal menus and customer satisfaction.
- Monitored food quality during preparation to maintain high culinary standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Crew Member
McDonald's
07.2013 - 01.2015
- Supported inventory management by restocking supplies as needed.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member
McDonald's
01.2012 - 07.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Member
Dairy Dreem
06.2011 - 10.2011
- Provided exceptional customer service during high-volume shifts.
- Operated point-of-sale systems with accuracy and efficiency.
- Maintained cleanliness and organization of work areas to meet health standards.
- Assisted team members in preparing food items to ensure timely service.
- Adapted quickly to changing menu items and promotional offerings.
- Collaborated with team members to enhance overall customer experience.
Education
No Degree - Fine Arts
Sinclair Community College
Dayton, OHHigh School Diploma - High School
Miami Valley Academies
Moraine, OH06.2011
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Icing techniques
- Strong communication skills
- Food safety
- Food safety compliance
- Themed cake creation
- Expert piping techniques
- Wedding cake design
- Icing preparation
- Design Techniques
- Visual merchandising
- Social media promotion
- Continuous learning and adaptation
- Photography and presentation
- Floral design expertise
- Color mixing skills
- Decorating skills
- Hospitality and accommodation
- Design methods
- Color theory
- Icing methods
- Standardized recipe proficiency
- Attention to detail
- Reliable and responsible
- Team cooperation
- Customer service
- Critical thinking
- Cake and pastry decoration
Timeline
Cake Decorator
Walmart
06.2021 - Current
Crew Member
McDonald's
11.2017 - 06.2018
Fresh Associate
Walmart
06.2017 - 06.2021
Chef and Baker
Genesis New Lebanon Center
01.2015 - 11.2017
Crew Member
McDonald's
07.2013 - 01.2015
Crew Member
McDonald's
01.2012 - 07.2013
Crew Member
Dairy Dreem
06.2011 - 10.2011
No Degree - Fine Arts
Sinclair Community College
High School Diploma - High School
Miami Valley Academies