STEVEN POWERS
Intune And Google Workspace Global Administrator
Sugar Land,Texas
Summary
Talented Intune Global Administrator and Google Workspace Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Oce 365 And Google Workspace Administrator
Cognizant
Houston
04.2022 - Current
- Successfully migrated from Oce 365 to Google Apps, reducing costs and enhancing security through synchronized GCDS and Active Directory
- Currently serve as Global Administrator for both platforms, managing user accounts, resolving email issues, and ensuring optimal platform functionality.
Level 2/3 Messaging Technician
Odyssey Information Service
Houston
10.2021 - 03.2022
- Applied years of experience working with Microsoft Outlook, Teams, and Active Directory to resolve 60% of the tickets.
Sr. Intune Specialist
Nagarro Digital Engineering and Technology
Houston
04.2021 - 10.2021
- Expertise in Intune with MDM and MAM for Microsoft 365 App Management resulting in a 20% reduction in support calls for end users.
I.T. Manager (Interim)
U.I.P.C
Houston
01.2021 - 03.2021
- Managed IT department, establishing and monitoring metrics which improved the satisfaction scores by 18%.
Autopilot Specialist
Strategic Materials
Houston
10.2020 - 12.2020
- Interpreted clients' needs and introduced Intune environment then migrated users from on-prem Active Directory to Azure AD and Intune.
IT Manager
Industrial Specialty Services
Houston
02.2020 - 10.2020
- Implemented ITIL principles and established a robust IT department by devising comprehensive policies, procedures, and metrics.
Sr. Help Desk
Accredited Debt Relief
Houston
08.2019 - 02.2020
- Successfully built a new sales oce in Houston for a highly ecient call center, with full responsibility for network and Wi-Fi setup and designing deployment images for all Windows 10 desktops and MAC laptops.
Sr. IT Field Engineer
Blue River MSP
Houston
08.2018 - 08.2019
- Established and maintained relationships with MSP clients, as evidenced by a 90% satisfaction rate while responding to and documenting incidents, congurations, and tasks in ConnectWise Manage.
IT Manager
Millar Instruments
Houston
01.2013 - 03.2017
- Improved IT department support methodology, resulting in a reduced ticket count by 35% and increased rst call resolution to 87%.
Enterprise Desktop Administrator
TPC Group
Houston
02.2008 - 08.2012
- Using Remedy Force reduced ticket resolution time by 30% by implementing a new relationship mapping between ticket categories and distribution lists.
Help Desk Manager
Ignite Restaurant Group
Houston
11.2006 - 02.2008
- Managed a team of 6 technicians whose responsibilities included servers, printers, rewalls, and software maintenance in a rapidly growing restaurant chain.
Help Desk Supervisor
J.P.Morgan Chase
Houston
06.2004 - 06.2006
- Supervised a help desk team of 70 who supported over 180,000 employees worldwide.
Help Desk Manager
Cable and Wireless
Houston
05.1998 - 01.2004
- Managed and trained new technicians utilizing the LAQR method of resolving issues.
Education
Associate of Science - Business Administration
Austin Community College
Austin, Texas 06.1981 - 05.1983
Skills
Performance improvement
Timeline
Oce 365 And Google Workspace Administrator
Cognizant
04.2022 - Current
Level 2/3 Messaging Technician
Odyssey Information Service
10.2021 - 03.2022
Sr. Intune Specialist
Nagarro Digital Engineering and Technology
04.2021 - 10.2021
I.T. Manager (Interim)
U.I.P.C
01.2021 - 03.2021
Autopilot Specialist
Strategic Materials
10.2020 - 12.2020
IT Manager
Industrial Specialty Services
02.2020 - 10.2020
Sr. Help Desk
Accredited Debt Relief
08.2019 - 02.2020
Sr. IT Field Engineer
Blue River MSP
08.2018 - 08.2019
IT Manager
Millar Instruments
01.2013 - 03.2017
Enterprise Desktop Administrator
TPC Group
02.2008 - 08.2012
Help Desk Manager
Ignite Restaurant Group
11.2006 - 02.2008
Help Desk Supervisor
J.P.Morgan Chase
06.2004 - 06.2006
Help Desk Manager
Cable and Wireless
05.1998 - 01.2004
Associate of Science - Business Administration
Austin Community College
06.1981 - 05.1983