Steven Powers
Cape Girardeau,MO
Summary
Dynamic Service Manager with a proven track record at Young Blood RV, excelling in customer service management and conflict resolution. Adept at building strong relationships with clients and vendors, enhancing customer satisfaction. Recognized for problem-solving skills and a positive attitude, consistently turning challenges into opportunities for growth.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
21
21
years of professional experience
Work History
Service Manager
Young Blood RV
04.2012 - 02.2020
- Assisted in daily operations, learning critical service management tasks and tools.
- Supported team members by handling routine customer inquiries and service requests.
- Gained proficiency in using service management software to track and resolve issues.
- Contributed to maintaining service standards through effective communication with clients.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Outside Parts Sales
Ford Groves
06.2006 - 02.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Parts Counter Sales
Auto Tire and Parts
01.1999 - 01.2006
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Scott City High
Scott City, MO05-1975
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Conflict resolution
- Trustworthy and honest
- Relationship building
- Customer satisfaction measurement
Timeline
Service Manager
Young Blood RV
04.2012 - 02.2020
Outside Parts Sales
Ford Groves
06.2006 - 02.2012
Parts Counter Sales
Auto Tire and Parts
01.1999 - 01.2006
High School Diploma -
Scott City High