Steven Pugh
Leakesville,MS
Summary
Results-driven Director of Emergency Operations with expertise in strategic planning, operations management, and project management. Proven success in enhancing operational efficiency and fostering strong community relationships.
Overview
23
23
years of professional experience
Work History
Director of Emergency Operations (State Trooper Lt
Mississippi Highway Patrol
Jackson, MS
01.2021 - 03.2026
- Led strategic initiatives to enhance operational efficiency across multiple divisions.
- Developed and implemented training programs for new recruits, improving onboarding effectiveness.
- Oversaw budgetary planning and resource allocation for departmental projects, ensuring fiscal responsibility.
- Collaborated with law enforcement agencies to strengthen community outreach and public safety programs.
- Directed crisis management strategies during emergencies, ensuring swift response and coordination among units.
- Established partnerships with local organizations to promote highway safety initiatives and awareness campaigns.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
DPS Supervisor State Trooper MSGT.
Mississippi Highway Patrol
Biloxi, MS
08.2015 - 01.2021
- Supervised daily operations of patrol units, ensuring compliance with safety protocols and regulations.
- Mentored junior officers on best practices and operational procedures to enhance team performance.
- Coordinated training sessions for new recruits, fostering knowledge retention and skill development.
- Implemented process improvements to optimize resource allocation and response times during incidents.
- Analyzed incident reports to identify trends, informing strategic adjustments in patrol strategies.
- Managed scheduling for patrol shifts, ensuring adequate coverage and efficient use of personnel resources.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
State Trooper, Patrol Trooper
Mississippi Highway Patrol
Hattiesburg, MS
09.2003 - 08.2015
- Enforced traffic laws to ensure public safety and compliance on state highways.
- Conducted thorough investigations of motor vehicle accidents, gathering evidence and witness statements.
- Developed and implemented community outreach programs to enhance public awareness of road safety.
- Collaborated with local law enforcement agencies to coordinate responses during emergency situations.
- Trained new recruits in operational procedures, emphasizing safety protocols and effective communication.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
- Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Conducted detailed investigations, gathering evidence, and interviewing witnesses for successful case resolution.
- Identified controlled substances and contraband by conducting comprehensive searches of people and property.
- Participated in ongoing training initiatives to maintain peak performance and stay current on law enforcement trends.
- Served as a mentor to new recruits, sharing knowledge of department protocols and providing guidance during field training exercises.
- Ensured lawful arrests by adhering strictly to established protocols when detaining suspects.
- Testified in court proceedings, presenting accurate facts and evidence to assist in the prosecution of offenders.
- Directed suspects on field sobriety tests and performed tests using portable [Type] equipment.
Boiler Maker
RSI Inc.
Leakesville, MS
01.2010 - 06.2019
- Fabricated and repaired metal structures using welding techniques and tools.
- Interpreted blueprints and technical drawings to execute precise installations.
- Ensured compliance with safety regulations and industry standards during all operations.
- Collaborated with team members to streamline workflow and enhance productivity.
Safety Technician
RSI Inc.
Leakesville, MS
06.2019 - 01.2026
- Conducted safety inspections to identify hazards and ensure compliance with regulations.
- Developed and implemented safety training programs for employees across multiple departments.
- Analyzed incident reports to identify trends and recommend corrective actions for improvement.
- Collaborated with management to create emergency response plans and procedures.
- Evaluated safety equipment effectiveness, recommending upgrades or replacements as necessary.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
- Served as a resource for employees seeking guidance on specific safety-related issues or concerns within their respective roles.
- Supported new hire orientation programs by delivering engaging safety presentations that emphasized the importance of maintaining a safe work environment.
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Increased employee awareness of safety practices through consistent communication and education on safe work procedures.
- Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
- Monitored subcontractor's adherence to site safety management plan and issued written warnings for nonconformance.
- Improved overall safety culture by collaborating with management to create and enforce company-wide safety policies.
Education
High School Diploma -
Greene County Mississppi
Leakesville, MSSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Project management
- Team management
- Strategies and goals
- Employee development
- Staff management
- Organizational development
- Budget management
- Business planning
- Staff development
- Hiring and retention
- Rules and regulations
- Legal and regulatory compliance
- Partnerships and alliances
- Government relations
- Corporate communications
- Human resources management
- Logistics management
- Company guidelines
- Time management
Timeline
Director of Emergency Operations (State Trooper Lt
Mississippi Highway Patrol
01.2021 - 03.2026
Safety Technician
RSI Inc.
06.2019 - 01.2026
DPS Supervisor State Trooper MSGT.
Mississippi Highway Patrol
08.2015 - 01.2021
Boiler Maker
RSI Inc.
01.2010 - 06.2019
State Trooper, Patrol Trooper
Mississippi Highway Patrol
09.2003 - 08.2015
High School Diploma -
Greene County Mississppi
Trooper of the year
I received the Colonels award for being the hardest working Trooper back in 2024.