Steven Pumacure
Peekskill,NY
Summary
Mastered power tools and basic vehicle maintenance at Super 7 at a young age, showcasing adaptability and a keen attention to detail. Recognized for punctuality and a courteous demeanor, consistently improving service quality. Proven track record of enhancing customer satisfaction at Home Depot, adept in resolving billing and payment disputes and excelling in guest engagement and satisfaction at Taco Dive Bar
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Taco Dive Bar
09.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Associate
Home Depot
02.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
Auto Mechanic Helper
Super 7
02.2020 - 09.2022
- Learned how to use power tools safely and effectively
- Learned how to Inspect and test vehicles and completed basic preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, filter replacement, brake pad and rotor replacement and some suspension components
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Electrical & Advanced Electrical
Apex Technical School
Long Island City, NY12-2024
High School Diploma -
Peekskill High School
Peekskill, NY06-2023
Skills
- Punctual
- Excellent attention to detail
- Honesty
- Willingness to learn
- Highly Dependable
- Adaptable to different environments
- Resilient
- Patient
- Guest engagement
- Service quality
- Courteous demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Taco Dive Bar
09.2024 - Current
Customer Service Associate
Home Depot
02.2024 - 08.2024
Auto Mechanic Helper
Super 7
02.2020 - 09.2022
Electrical & Advanced Electrical
Apex Technical School
High School Diploma -
Peekskill High School
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