Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steven Puppe

Puyallup,WA

Summary

With a proven track record at Floor & Decor, I elevated customer service and sales by 10% through strategic improvements and adept team leadership. Skilled in forklift operation and fostering employee engagement, I excel in driving operational excellence and productivity across retail environments. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Department Manager Tile & Stone

Floor & Decor
Tacoma, WA
11.2022 - Current
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Recruited and trained new employees to meet job requirements.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Worked closely with sales associates to complete tasks.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

CCK Clerk

Fred Meyer
Bonney Lake, WA
01.2025 - 06.2025
  • Answered telephones, directed calls, and took messages.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Described merchandise and explained use, operation and care.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Demonstrated product features to customers.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Assistant Department Manager Tile

Floor & Decor
Tacoma, WA
09.2021 - 11.2022
  • Trained new employees on company policies and procedures.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Assisted in the development of departmental goals and objectives.
  • Analyzed competitors and market trends to facilitate business growth.
  • Provided guidance and mentoring to department staff members.
  • Monitored departmental progress against established goals and objectives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.

Specialty Manager

Jcpennys
Tacoma, WA
09.2018 - 05.2021
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Delegated work to staff, setting priorities and goals.
  • Developed and maintained relationships with vendors to ensure timely product delivery.
  • Directed recruitment, hiring, and training of new staff members.
  • Developed loyalty programs to increase customer retention and sales.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Implemented loss prevention strategies to minimize shrinkage and theft.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.

Assistant Store Manager

Lowes Home Improvment
Bonney Lake, WA
06.2016 - 09.2018
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Garden Manager

Lowes Home Improvment
Bonney Lake, WA
05.2014 - 06.2016
  • Developed and implemented a comprehensive garden maintenance plan to ensure optimal plant health.
  • Provided advice and recommendations to customers regarding appropriate plants for their specific needs.
  • Coordinated position requirements, schedules and production team processes.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Developed and executed promotional campaigns to boost store traffic and sales.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.

Painter's Assistant

Lowes Home Improvment
Bonney Lake, WA
04.2008 - 05.2014
  • Stirred cans of paint thoroughly before pouring into trays.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.
  • Organized tools and supplies in an orderly manner before the start of each project.
  • Described merchandise and explained use, operation and care.
  • Assisted customers with selecting the right paint, supplies and tools for their projects.
  • Greeted customers to determine wants or needs.
  • Trained new employees on company policies, procedures and safety guidelines related to the Paint Department operations.

Volunteer Firefighter

City of Astoria
Astoria, OR
04.2006 - 08.2008
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Supported rescue operations by providing assistance in searching for missing persons.
  • Provided support during hazardous material incidents, including cleaning up spills and containing the area.
  • Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
  • Ascended and descended ladders, stairs and ramps in smoke-filled areas.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.

Loss Prevention Officer

Fred Meyer
Warrenton, OR
04.2006 - 02.2008
  • Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
  • Educated employees on anti-theft techniques and awareness.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
  • Implemented both individual and group training for executive and loss prevention personnel.

Education

Certificate - Fire Science / EMS

Tongue Point Job Corps
Astoria, OR
08-2008

High School Diploma -

White River High School
Buckley, WA
06-2005

Skills

  • QC
  • Employee engagement
  • Work planning and organization
  • Performance evaluation
  • QA
  • Personnel training and development
  • Rules and regulations
  • Employee scheduling
  • Adaptability and flexibility
  • Receiving reports
  • Stock rotation
  • Scheduling
  • Barcode scanning
  • Hand jack use
  • Pallet jack use
  • Warehouse picking
  • Safe driver
  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Loading dock operations
  • Load lifting
  • Reach truck operation

Accomplishments

  • Top 10 in Jcpennys for online sales.
  • 4th in top mattress sales in west coast
  • Employee of the Month 3 months in a row.
  • Volunteer firefighter of the year.
  • Mayors award for Fire rescue. City of Astoria.

Timeline

CCK Clerk

Fred Meyer
01.2025 - 06.2025

Department Manager Tile & Stone

Floor & Decor
11.2022 - Current

Assistant Department Manager Tile

Floor & Decor
09.2021 - 11.2022

Specialty Manager

Jcpennys
09.2018 - 05.2021

Assistant Store Manager

Lowes Home Improvment
06.2016 - 09.2018

Garden Manager

Lowes Home Improvment
05.2014 - 06.2016

Painter's Assistant

Lowes Home Improvment
04.2008 - 05.2014

Volunteer Firefighter

City of Astoria
04.2006 - 08.2008

Loss Prevention Officer

Fred Meyer
04.2006 - 02.2008

Certificate - Fire Science / EMS

Tongue Point Job Corps

High School Diploma -

White River High School

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Steven Puppe