STEVEN PUPPE
Puyallup,WA
Summary
Retail Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Authorized to work in the US for any employer INVENTORY CONTROL (10+ years) Forklift Operator (10+ years) Customer Relations (10+ years) Contractor Sales (5 years) Customer Relationship Management (6 years) Receiving (5 years) Employee Engagement (10+ years) Customer Service Employee Of The Month August 2016 Top 10% in JCPennys company for Online Orders June 2019 4th in Top Mattress sales in Company July 2019 Top 10% in the Company in Online Sales February 2019 Top 10% in company for online sales January 2020 Skills Time management Relationship selling Team leadership Store planning and design Inventory control procedures Cheerful and energetic
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Floor & Decor
09.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Home Specialty Manager
JCPenney
09.2018 - 04.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Store Support Manager ASM
Lowe's Home Improvement, Lowe's INC
08.2017 - 09.2018
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Store Department Manager
Lowe's Home Improvement, Lowe's INC
01.2016 - 08.2017
- Approved regular payroll submissions for employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Team Lead
Garden Lowe's Home Improvement, Lowe's INC
10.2008 - 01.2016
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Tounge Point Job Corps
04.2008 - 10.2013
EDUCATION
White River High School
03.2006 - 07.2008
Volunteer Firefighter
Astoria Fire Department
08.2006 - 03.2008
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Diagnosed and located hazardous materials and other sources of fires.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
Education
Associate of Science - Fire Science
Tongue Point Job Corps Center
Astoria, ORAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 40 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Documented and resolved Safety issues which led to No work injures .
- Top 10 in sales for the market
Timeline
Assistant Store Manager
Floor & Decor
09.2021 - Current
Home Specialty Manager
JCPenney
09.2018 - 04.2021
Store Support Manager ASM
Lowe's Home Improvement, Lowe's INC
08.2017 - 09.2018
Store Department Manager
Lowe's Home Improvement, Lowe's INC
01.2016 - 08.2017
Team Lead
Garden Lowe's Home Improvement, Lowe's INC
10.2008 - 01.2016
Tounge Point Job Corps
04.2008 - 10.2013
Volunteer Firefighter
Astoria Fire Department
08.2006 - 03.2008
EDUCATION
White River High School
03.2006 - 07.2008
Associate of Science - Fire Science
Tongue Point Job Corps Center