Steven Puzon
Zirconia,NC
Summary
Demonstrated skills in communication and quality inspection, focusing on problem-solving and client engagement. Experience in crafting tailored solutions that promote operational excellence and elevate customer satisfaction levels. Committed to achieving measurable outcomes through collaboration and effective processes.
Overview
10
10
years of professional experience
Work History
Remodeling and Maintenance
Handy Home Helpers
Hendersonville, North Carolina
09.2023 - 06.2026
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Installed fixtures, including cabinets, shelves, and lighting.
- Managed inventory of tools and materials for efficient workflow.
- Collaborated with clients to identify repair needs and solutions.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Repaired drywall holes using spackle or joint compound.
- Replaced faulty door handles, hinges and locks.
- Operated hand and power tools to complete repairs.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Replaced burned-out light bulbs and performed basic electrical repairs.
- Used professional grade tools and equipment to perform a wide range of handyman services.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
- Resolved various electrical and plumbing issues to ensure functionality.
Remodeling and Maintenance
CJ Construction
Hendersonville, North Carolina
02.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed fixtures, including cabinets, shelves, and lighting.
- Managed inventory of tools and materials for efficient workflow.
- Collaborated with clients to identify repair needs and solutions.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Repaired drywall holes using spackle or joint compound.
- Replaced faulty door handles, hinges and locks.
- Operated hand and power tools to complete repairs.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Fixed electrical and plumbing problems.
Manager/Inspector/Instructor/Supervisor
Fulton Marine International, Inc.
Zirconia, North Carolina
08.2016 - 01.2021
- Executed detailed inspections of products for adherence to quality standards.
- Regularly documented inspection outcomes and communicated findings to cruise line public health specialist.
- Created checklists for inspections to guarantee no detail was overlooked.
- Maintained records of inspections and compliance documentation with precision.
- Oversaw accounts receivable functions, ensuring timely invoicing, collections, and payment processing.
- Trained new employees on company policies to ensure operational consistency.
- Implemented safety protocols, ensuring a secure work environment.
- Conducted engaging lectures and group activities, enriching the learning experience for students.
Education
High School Diploma -
Hallandale Adult Community Center
Hallandale, FL06-2001
Skills
- Home renovation
- Construction techniques
- Quality inspection
- Problem resolution
- Organizational skills
- Adaptability to change
- Effective communication
- Customer service
Timeline
Remodeling and Maintenance
Handy Home Helpers
09.2023 - 06.2026
Remodeling and Maintenance
CJ Construction
02.2021 - 08.2023
Manager/Inspector/Instructor/Supervisor
Fulton Marine International, Inc.
08.2016 - 01.2021
High School Diploma -
Hallandale Adult Community Center