Steven Quinn
Westfield,IN
Summary
Dynamic Customer Service Representative with proven expertise at Hands & Feet Building Services, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective conflict resolution and active listening. Adept at utilizing customer service software to streamline operations and drive sales growth through upselling strategies.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Hands & Feet Building Services
12.2022 - 06.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Learned and utilized customer service software to document interactions and track resolutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction levels.
- Adapted quickly to new processes, ensuring efficient handling of customer requests and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Area Manager
Frantz Building Service's
06.2015 - 12.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards across multiple sites.
- Managed staff performance through regular training sessions and performance evaluations to enhance service delivery.
- Streamlined operational processes, resulting in increased efficiency and improved customer satisfaction ratings.
- Developed strategic plans for resource allocation, optimizing labor and equipment utilization across the region.
- Implemented new cleaning protocols that reduced turnaround time while maintaining high service quality levels.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Sales and Logistics Manager
Safeway Moving Systems
03.2007 - 03.2010
- Oversaw daily logistics operations to enhance efficiency and improve service delivery.
- Developed and implemented process improvements to streamline supply chain management.
- Managed inventory control systems, ensuring accuracy and timely updates.
- Coordinated with cross-functional teams to optimize transportation routes and reduce costs.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
Nuraing Home Administrative Assistant
Carmel Care Center
08.1999 - 07.2001
- Coordinated office operations, streamlining administrative processes to enhance efficiency.
- Managed scheduling and calendar organization for multiple executives, ensuring optimal time allocation.
- Developed and maintained filing systems, improving document retrieval processes and reducing search times.
- Assisted in the preparation of reports and presentations, ensuring accuracy and timely delivery.
Area Manager
EMS Executive Management Cleaning Services
03.1997 - 02.2001
Director of Housekeeping
Indiana Convention Center & Hoosier Dome
1990 - 1997
- Directed housekeeping operations, ensuring compliance with cleanliness standards and safety protocols.
- Implemented training programs, enhancing team performance and operational efficiency.
- Developed and executed strategic plans to optimize resource allocation and improve service delivery.
- Managed inventory control systems, reducing costs through efficient supply chain practices.
- Collaborated with management to establish KPIs for housekeeping staff, driving accountability and performance improvement.
- Oversaw quality assurance processes, elevating guest satisfaction ratings through consistent service excellence.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
Education
High School Diploma - N/A
Carmel High School
Carmel, IN05.1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Client relations
- Scheduling
- Follow-up skills
- Team development
Timeline
Customer Service Representative
Hands & Feet Building Services
12.2022 - 06.2025
Area Manager
Frantz Building Service's
06.2015 - 12.2022
Sales and Logistics Manager
Safeway Moving Systems
03.2007 - 03.2010
Nuraing Home Administrative Assistant
Carmel Care Center
08.1999 - 07.2001
Area Manager
EMS Executive Management Cleaning Services
03.1997 - 02.2001
Director of Housekeeping
Indiana Convention Center & Hoosier Dome
1990 - 1997
High School Diploma - N/A
Carmel High School
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