STEVEN QUINTANILLA
San Antonio,TX
Summary
Strategic operator, early-stage investor, and founder with a proven record of driving innovation, customer experience, and operational excellence across crypto, fintech, and real-world ventures. Expert in scaling CX operations, building data-backed strategy systems, and aligning cross-functional teams with evolving product goals. Demonstrated success in deploying AI-driven revenue engines, managing 7-figure digital portfolios, and leading fast-scaling startups. Known for blending analytical depth with creative execution to launch systems that scale, resonate, and perform.
Overview
16
16
years of professional experience
Work History
Co-Founder/Chief Innovation Officer
InnovationDepartment.Tech
04.2025 - Current
- Designed and deployed AI-powered systems to automate lead follow-ups, streamline customer interactions, and convert inbound interest across industries.
- Built a Social Messenger System integrating ManyChat, CRM tools (Wix, Stripe, Calendly), and ads-reducing manual ops by over 70% for early clients.
- Led delivery of tailored automations for med spas and real estate businesses-configuring CRM pipelines, AI bots, and campaign flows to accelerate sales.
- Created revenue-focused workflows and messaging systems, including chatbot deployment, proposal templates, and e-marketing integrations.
- Drove strategy and systems design for Innovation Department’s AI Lead Engine-closing paid pilot deals and coordinating client onboarding.
- Managed operations and fulfillment as a founder-operator, customizing deliverables while building toward scalable delivery models.
Founder & Technical Lead
Crypto Arbitrage Bot Development
02.2025 - Current
- Designed and deployed an arbitrage trading bot on Arbitrum, scanning 16 tokens/pairs across 5 decentralized exchanges to identify profitable flashloan opportunities.
- Led development of smart contracts in Solidity and integrated analytics via Mixpanel and JavaScript for real-time strategy adjustments.
- Partnered with developers to advance settlement logic and extend the platform to interest-rate arbitrage opportunities.
- Leveraged AI tools to automate scanning, pricing models, and execution workflows.
Head of Innovation & Strategy
Texas Tag and Title
12.2023 - 05.2025
- Led innovation strategy and customer experience initiatives for a high-volume title and registration firm serving clients across 254 Texas counties.
- Partnered with internal engineering and external university teams to design and prototype a self-service kiosk model improving throughput and access.
- Drove strategic planning, CX transformation, and onboarding flows for B2B clients including auto dealerships and fleet managers.
- Conducted financial modeling and ROI analysis to optimize pricing and staffing structure; improved profit margins while reducing error rates.
- Positioned TTT as a leader in automated vehicle documentation paving the way for future integrations with partner APIs.
Independent Web3 Investor & Portfolio Manager
Self-Directed Portfolio
10.2020 - 01.2024
- Grew a personal crypto and NFT portfolio from $12,000 to $1.67 million in 12 months, strategically acquiring early assets in CryptoPunks, Bored Ape Yacht Club (former full set holder), Hashmasks, Meebits, Crecos, Otherdeeds, and more to compound ETH acquisition.
- Leveraged emerging NFT lending platforms to secure 600+ ETH in liquidity at loan-to-value ratios over 90%.
- Cultivated a brand presence with followership and engagement from high-profile Web3 figures, including Gary Vaynerchuk and the BAYC team.
- Attended multiple major and exclusive industry events including NFT.NYC, Consensus, and ApeFest (including the inaugural event), building relationships and staying at the forefront of ecosystem trends.
- Provided informal advisory support to new NFT projects on token mechanics, community activation, and growth strategy.
Founder & Managing Partner
Shadow Monkey Comics / ShadowMonkeyCabal.com
04.2022 - 02.2023
- Conceived, developed, and launched the first NFT comic series with on-chain metadata and generative cover artwork.
- Released the Genesis Edition—2,330 unique NFT comics with token-gated access to a 34-page high-resolution digital comic book, selling out in under 24 hours.
- Built and led an engaged Discord and X community, designing channels for alpha sharing, scavenger hunts, and NFT lore-building.
- Directed a cross-functional team of 10, including artists, developers, and marketers, to deliver the story, artwork, smart contracts, and go-to-market strategy.
- Established best practices for NFT intellectual property rights management, collector incentives, and secondary market positioning for token utility
Co-Founder / Fleet Admiral
SpaceCadet.io
08.2015 - 12.2020
- Bootstrapped and launched an on-demand platform for commerical real estate leveraging VR, drone, and share-economy technology serving Texas and California.
- Managed overall strategy product development, government relations, and partnerships with WeWork, The Iron Yard, PortSA, and Nationwide.
Chief Innovation Officer
Sunfed, Inc.
01.2017 - 12.2017
- Reported to CEO and Board while scaling team from 12 to 45 in 6 months, managing over 200 California Compliant Wholesale accounts and the build-out of a 90,000 sq ft facility for vertical integration.
- Led special projects spanning funds verification, payroll, website and server infrastructure, and distribution automation.
Ecommerce Growth Advocate
Cogeco Peer 1
08.2015 - 04.2016
- Executed acquisition strategies for SMB and enterprise ecommerce clients.
- Delivered full-cycle ecommerce solutions including Magento, WooCommerce, and SquareSpace migrations.
Director of Strategic Alliances
MassVenture.com
04.2015 - 08.2015
- Drove crowdfunding engagements for real estate projects ranging from $50K–$1M.
- Led community outreach and technical collaboration for project funding success.
Director of Strategic Initiatives
Official Inspection Station & Texas Tag and Title
08.2013 - 12.2014
- Launched a POS system processing 100,000+ auto inspections annually and built a 50,000+ subscriber customer list.
- Managed deployment of web and kiosk renewal systems and e-marketing campaigns achieving 50%+ open rates.
Co-Founder / CEO
Kirpeep.com
01.2010 - 08.2013
- Founded an online marketplace for real-time barter and exchange.
- Raised pre-seed funding via Geekdom Fund and MIT alumni network.
Education
Bachelor of Science - Management Science with Finance
Massachusetts Institute of Technology (MIT)
Cambridge, MA06.2010
Skills
- Strategic & Operational Planning
- CX Optimization & Automation
- Data-Driven Decision Making
- Variable Labor Models & Team Structuring
- Customer Segmentation & Experience Mapping
- Cross-Functional Team Leadership
- Program & Change Management
- Financial Modeling & ROI Analysis
- Web3 & Token Economics
- Solidity Smart Contracts Arbitrum Ethereum
- Zapier Mixpanel JavaScript Discord
- Product & Go-to-Market Strategy
- Executive Presentation & Influence
- Digital Physical Systems Integration
Hobbies and Interests
Crypto Investor | Micro-Rancher | Airstream Traveler | Jiu Jitsu Student | Dog and Cat Person | Youth Mentor | Lifelong Learner
Timeline
Co-Founder/Chief Innovation Officer
InnovationDepartment.Tech
04.2025 - Current
Founder & Technical Lead
Crypto Arbitrage Bot Development
02.2025 - Current
Head of Innovation & Strategy
Texas Tag and Title
12.2023 - 05.2025
Founder & Managing Partner
Shadow Monkey Comics / ShadowMonkeyCabal.com
04.2022 - 02.2023
Independent Web3 Investor & Portfolio Manager
Self-Directed Portfolio
10.2020 - 01.2024
Chief Innovation Officer
Sunfed, Inc.
01.2017 - 12.2017
Co-Founder / Fleet Admiral
SpaceCadet.io
08.2015 - 12.2020
Ecommerce Growth Advocate
Cogeco Peer 1
08.2015 - 04.2016
Director of Strategic Alliances
MassVenture.com
04.2015 - 08.2015
Director of Strategic Initiatives
Official Inspection Station & Texas Tag and Title
08.2013 - 12.2014
Co-Founder / CEO
Kirpeep.com
01.2010 - 08.2013
Bachelor of Science - Management Science with Finance
Massachusetts Institute of Technology (MIT)
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