Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Quintero

Dover

Overview

3
3
years of professional experience

Work History

Shift Manager

Wendys Restaurant
07.2024 - 07.2025
  • Oversee daily operations, ensuring efficient and smooth running of all shifts.
    Monitor product quality, manage food inventory, control waste levels, and ensure proper food handling and preparation techniques are followed.
    Implement and enforce company policies, procedures, and programs, including food safety and cleanliness standards.
    Track and manage labor costs and other controllable expenses to achieve profitability targets.
    Manage cash handling procedures and ensure compliance with all security protocols.
    Address customer complaints and ensure timely resolution to maintain customer satisfaction.
  • Create a positive work environment, foster teamwork, and motivate employees to achieve restaurant goals.
    Communicate performance expectations, provide constructive feedback, and conduct performance appraisals.
    Develop and implement staffing schedules to ensure adequate coverage and optimize labor costs.
    Identify high-potential employees and provide mentorship and development opportunities for career advancement within Wendy's.
  • Execute national and local marketing programs and new product launches.
    Promote customer satisfaction and loyalty to drive sales growth.
    Analyze sales performance data and implement plans to address unfavorable trends and enhance sales.
  • Ensure compliance with all federal, state, and local laws, including employment and food safety regulations.
    Maintain a safe and sanitary environment for employees and customers.
    Take action to prevent accidents and initiate corrective actions to prevent recurrence of safety concerns.
    Report accidents promptly and accurately.

Salesfloor Team Associate

Walmart
10.2023 - 12.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Customer Sales Associate

Wawa
01.2022 - 03.2023
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.

Education

Dover Highschool
100 Grace Street
06.2024

Skills

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer relationship management (CRM) software, point-of-sale (POS) systems
  • Sales strategy, negotiation, prospecting, cold calling
  • Written communication (clear emails, reports, proposals)
  • Verbal communication (presenting ideas, collaborating with team members, public speaking)
  • Working effectively with others, contributing to team goals, supporting colleagues
  • Critical thinking, analytical skills, troubleshooting, finding innovative solutions
  • Guiding and motivating others, taking initiative, strategic planning, delegation
  • Adjusting to changing circumstances and new challenges, embracing new technologies and procedures
  • Self-awareness, self-regulation, empathy, social awareness, relationship management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

Wendys Restaurant
07.2024 - 07.2025

Salesfloor Team Associate

Walmart
10.2023 - 12.2023

Customer Sales Associate

Wawa
01.2022 - 03.2023

Dover Highschool

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Steven Quintero