Steven Raffo
Livermore
Summary
Results-driven Senior Project Manager with extensive experience at Dryden Construction, specializing in project lifecycle management and strategic planning. Proven ability to enhance team productivity through effective communication, risk assessment, and cost control. Demonstrates strong analytical skills and adaptability in dynamic environments, consistently delivering successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Project Manager
Dryden Construction
07.2023 - Current
- Achieved timely project completion by effectively leading construction initiative teams.
- Ensured adherence to project schedules, consistently meeting key milestones throughout.
- Enhanced workflow efficiency by coordinating effectively with subcontractors and suppliers.
- Mitigated project delays through strategic risk management and proactive planning.
- Conducted site inspections, ensuring compliance with safety standards and regulations.
- Improved project performance by analyzing data and implementing continuous improvement initiatives.
Customer Care Manager
Pulte Homes
04.2018 - 07.2023
- Enhanced team skills by developing comprehensive customer service training programs.
- Boosted service quality through new customer feedback processes, improving responsiveness.
- Led initiatives reducing response times, increasing customer satisfaction ratings significantly.
- Resolved escalated customer issues promptly, ensuring high levels of client satisfaction.
- Collaborated with teams to streamline operations, enhancing overall customer experience.
- Facilitated open communication, fostering a supportive and innovative team environment.
General Manager
TWO MEN AND A TRUCK® International
01.2015 - 01.2018
- Enhanced productivity by leading operational strategy across multiple departments.
- Implemented performance metrics to boost team accountability and operational efficiency.
- Optimized resource allocation through effective budget management and cost reduction initiatives.
- Cultivated collaboration by mentoring staff and promoting ongoing professional development.
- Established vendor partnerships, improving supply chain effectiveness and reliability.
- Spearheaded process improvements, resulting in elevated operational efficiency and service quality.
Education
Bachelor of Arts - Communications
California State University, East Bay
Hayward, CASkills
- Project planning
- Scope management
- Client relationship management
- Project scheduling
- Project plan development
- Client relations
- Training and mentoring
- Schedule coordination
- Cost control
- Quality control
- KPI tracking
- Multi-project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Excel to track on-going work orders.
- Earned the “Presidents Club” Award in 2021 by finishing in the top 10 all Customer Care Managers for Customer Satisfaction.
- Supervised team of 40+ staff members.
Certification
- Osha 10 Certification
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Sr. Project Manager
Dryden Construction
07.2023 - Current
Customer Care Manager
Pulte Homes
04.2018 - 07.2023
General Manager
TWO MEN AND A TRUCK® International
01.2015 - 01.2018
Bachelor of Arts - Communications
California State University, East Bay