Steven Rahman
Hernando,FL
Summary
Accomplished Director of Call Operations at Digital Media Solutions, adept in market analysis and leadership development. Excelled in fostering client relationships and spearheading strategic initiatives to enhance profitability and operational efficiency. Proven track record in reducing expenses, increasing revenue by streamlining operations, and mentoring teams for peak performance. Well versed in all aspects of digital marketing and looking for the next great challenge in my career!
Overview
10
10
years of professional experience
Work History
Director of Call Operations
Digital Media Solutions
05.2020 - 12.2024
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Yodel Technologies
02.2015 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Computer And Information Sciences
DeVry University
Tampa04-2019
Skills
- Market analysis
- Risk management
- Corporate communications
- Financial reporting
- Analytical thinking
- Task delegation
- Staff development
- Budget control
- Contract negotiation
- Relationship building
- Sales management
- Business planning
- Leadership development
- Project management
- Business development
Timeline
Director of Call Operations
Digital Media Solutions
05.2020 - 12.2024
Operations Manager
Yodel Technologies
02.2015 - 05.2020
Bachelor of Science - Computer And Information Sciences
DeVry University
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