Steven Ramirez
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 10 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level food and beverage manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
Casino Pauma
12.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Food and Beverage Manager
Warner Springs Ranch Resort
03.2012 - 07.2014
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Food and Beverage Manager
JC Resorts
07.2014 - 12.2016
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Increased client satisfaction by conducting thorough paranormal investigations and providing detailed reports on findings.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer complaints involving food or beverage quality and service.
Food and Beverage Manager
Porto Vista Hotel
12.2016 - 12.2020
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Manager
Western Dental & Orthodontics
12.2020 - 12.2023
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Education
Associate of Science - Dental Hygiene
Concorde Career College
San Diego, CA05.2015
High School Diploma -
Warner Junior/Senior High School
Warner Springs, CA06.2007
Skills
- Operations Oversight
- Cost Control
- Service Delivery Management
- Food Presentation
- Ordering Supplies
- Inventory Management
- Cash Handling
- Event Planning
- Budget Management
- Menu Pricing
- Customer Service
- Staff Supervision
- Back of House Management
- Experience in a high volume food and beverage facility
- High volume, fine dining experience
- A genuine passion for the hospitality industry and ability to positively influence the workplace with an upbeat and inspirational demeanor
- Resolve any guest issues during service, settling only for total guest satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
Casino Pauma
12.2023 - Current
Manager
Western Dental & Orthodontics
12.2020 - 12.2023
Food and Beverage Manager
Porto Vista Hotel
12.2016 - 12.2020
Food and Beverage Manager
JC Resorts
07.2014 - 12.2016
Food and Beverage Manager
Warner Springs Ranch Resort
03.2012 - 07.2014
Associate of Science - Dental Hygiene
Concorde Career College
High School Diploma -
Warner Junior/Senior High School
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