Steven Ramirez
Hillsboro
Summary
As the former Owner/Operator of Ramz LLC, I leveraged strong decision-making and operations management skills to enhance customer satisfaction significantly. Demonstrating a robust work ethic, I streamlined processes for efficiency, negotiated favorable vendor contracts, and drove business growth through strategic planning and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Ramz LLC
04.2016 - 12.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
High School Diploma -
Liberty
Hillsboro, OR06.2015
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Strategic planning
- Financial planning
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Equipment operation
- Schedule management
- Vehicle inspections
- Accurate record keeping
- Safe driving practices
- Load security
- Order picking and processing
- GPS and route planning
- Document management
- Transportation safety
- Vehicle maintenance
- Lift up to 100 pounds
Timeline
Owner/Operator
Ramz LLC
04.2016 - 12.2024
High School Diploma -
Liberty
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