Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Ramirez

Reno,NV

Summary

Dynamic Sterile Processing Technician with proven expertise at Renown Regional Medical Center in steam sterilization and decontaminating surgical instruments. Enhanced patient safety through meticulous sterilization practices and effective problem-solving skills.

Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.

Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.

Professional retail worker with proven track record in managing cashier operations and customer service. Adept at leading teams to ensure smooth and efficient transactions, while maintaining high level of customer satisfaction. Known for strong team collaboration, adaptability to changing needs, and reliability. Skilled in cash handling, training, and conflict resolution.

Friendly Lead Cashier tasked with mentoring, training, and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.

Dedicated Job Title with Number years of experience collecting customer payments. Accurately calculates cash, detects counterfeit bills and makes changes. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sterile Processing Technician

Renown Regional Medical Center
05.2023 - Current
  • Wrapped trays, instrument packs, and sets.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Recorded biologicals and test results.
  • Picked instruments and supplies for surgeries.

Lead Cashier

Dicks Sporting Goods Distribution Center
10.2021 - 05.2023
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Maintained stock to meet expected customer demand.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Sales Associate

Marshalls
10.2018 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Education

High School Diploma -

Katella High School
Anaheim, CA

Skills

  • Steam sterilization
  • Decontaminating surgical instruments
  • Decontamination procedures
  • High-level disinfection
  • Sterile storage
  • Instrument sterilization
  • Case cart assembly
  • Ultrasonic cleaning
  • Low-temperature sterilization
  • Training and coaching
  • Training and mentoring
  • Customer assistance
  • Cash handling
  • Cashier training
  • Opening and closing procedures
  • Sales expertise
  • Credit and cash transactions
  • Problem-solving
  • Positive attitude
  • Customer service
  • Flexible schedule
  • Attention to detail
  • Clear communication
  • Money handling
  • Customer engagement
  • Customer transactions

Timeline

Sterile Processing Technician

Renown Regional Medical Center
05.2023 - Current

Lead Cashier

Dicks Sporting Goods Distribution Center
10.2021 - 05.2023

Sales Associate

Marshalls
10.2018 - 05.2021

High School Diploma -

Katella High School

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Steven Ramirez