Steven ramos
Caterpillar
San Antonio,TX
10
years of professional experience
Dynamic and results-driven professional with extensive experience at Caterpillar, excelling in freight handling and employee training. Proven ability to motivate teams and ensure operational efficiency. Skilled in equipment operation and customer service, consistently delivering high-quality support and fostering positive workplace relationships. Committed to achieving excellence in every task.
Work History
Production Support Specialist - OOP Expeditor
10 Months- Diagnosed and resolved production issues to minimize downtime and ensure operational efficiency.
- Collaborated with cross-functional teams to implement process improvements and enhance system reliability.
- Conducted root cause analysis of production failures, driving corrective actions to prevent recurrence.
- Developed training materials and mentored junior staff on troubleshooting techniques and best practices.
- Assessed engine status and prioritized those needing urgent attention from hot list.
- Facilitated efficient engine transport to designated locations to ensure timely operations.
Production Tech - Receiving
2 Years 7 Months- Repacking incoming freight
- Offloading incoming freight
- Checking freight in
- Tagging incoming freight
- Putting freight away in its designated location
- Power training other employees in Various positions
- Certified on Sit down, Stand up, Oscillating forklift, 15k, 30k, Pack mule, Tugger, Order picker
- Help with teardown
LOSS DRAFT REP.
1 Year 10 Months- Requested, reviewed, and approved disbursement of funds
- Ordered inspections of completed work to ensure quality standards were met.
- Reviewed borrower and contractor documents for accuracy and completeness
- Guiding Borrowers through the loss draft process
CUSTOMER SERVICE/TECHNICAL SUPPORT
5 Years 1 Month- Resolved technical issues for customers via phone, email, and chat support.
- Provided training sessions for new staff on troubleshooting techniques and software usage.
- Acknowledged as subject matter expert in specific technical areas.
Education
High School Diploma
Skills
Strong work ethic
Forklift Operator
Freight handling
Employee training
Customer Service
Inventory management
Self-starter
Following instructions
Team motivation
Timeline
Production Support Specialist - OOP Expeditor
Caterpillar
10.2025 - CurrentRead More
Production Tech - Receiving
Caterpillar
03.2023 - 10.2025Read More
LOSS DRAFT REP.
SWBC
04.2021 - 02.2023Read More
CUSTOMER SERVICE/TECHNICAL SUPPORT
Charter Communications, Customer Service Center
03.2016 - 04.2021Read More
THOMAS EDISON HIGH SCHOOL
High School Diploma
Read More