Steven Ramsdale
Pickerington,OH
Summary
Accomplished at Abercrombie & Fitch, spearheaded process improvements and budget planning, enhancing team productivity by streamlining operations. Leveraging skills in data analysis and team leadership, drove significant advancements in performance monitoring and financial management, embodying technical understanding and analytical thinking to achieve and exceed targets.
Overview
20
20
years of professional experience
Work History
Customer Care Senior Analyst
Abercrombie & Fitch
02.2022 - Current
- Responsible for $15 million plus budget creation, result reporting and PO Writing for the Abercrombie & Fitch Customer Care Team.
- Performed budget analysis to control expenditures and predict future budget needs.
- Built Contact forecasts based on Contact to order ratio, to provide to our customer care centers around the globe.
- Worked with Customer Care Centers to plan staffing needs for all channels including Chat, Phone, Email, and WhatsApp.
- Collaboration with partner customer care centers to drive proficiencies, productivity and future planning to ensure Customer Care Service Levels where being met.
- Mentored team of three analysts, fostering professional development and personal growth.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
Production Control Senior Supervisor
Abercrombie & Fitch
08.2018 - 01.2022
- Planned daily production goals for all Departments of the Abercrombie & Fitch Ecommerce teams. Including Inbound teams such as Receiving, Reserve, Picking, and Outbound Teams including Induction, Putting, Packing and Shipping.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Mentored junior team members for accelerated professional growth and skill development.
- Identified underperforming areas and implemented effective process improvements.
- Optimized resource allocation, enabling department to meet tight deadlines and achieve project goals.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
Retail Distribution Outbound Manager
Abercrombie & Fitch
03.2016 - 07.2018
- Coordinated closely with inbound teams to ensure a smooth flow of goods through the warehouse facility.
- Collaborated with other department managers to streamline cross-functional processes and improve overall productivity.
- Ensured compliance with safety regulations, maintaining a secure work environment for all employees.
- Partnered with IT teams to troubleshoot technical issues within warehouse systems quickly, minimizing downtime during critical periods.
- Enhanced team performance through regular feedback, coaching, and professional development opportunities.
- Increased employee engagement through open communication channels, recognition programs, and team-building initiatives.
- Managed daily outbound operations, ensuring timely and accurate deliveries to customers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Outbound DTC Senior Supervisor
Abercrombie & Fitch
03.2015 - 07.2018
- Trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Retail Inbound Senior Supervisor
Abercrombie & Fitch
01.2013 - 02.2015
- Enhanced team performance by providing ongoing training and development opportunities for staff members.
- Proactively addressed potential issues by routinely monitoring inbound processes and taking corrective action when necessary to prevent delays or disruptions in product availability.
- Contributed to overall company success by sharing best practices and insights with other supervisors, fostering a culture of continuous improvement.
- Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate fluctuations in workload.
- Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Outbound DTC Supervisor
Abercrombie & Fitch
06.2011 - 12.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
Inbound & Outbound DTC Supervisor
Abercrombie & Fitch
03.2010 - 11.2012
- Oversaw both Inbound and Outbound Teams for 2nd Shift Operations
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Developed effective improvement plans in alignment with goals and specifications.
Outbound DTC Supervisor
Abercrombie & Fitch
08.2009 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw staffing up to 100 associates during Peak Seasons
Outbound Team Lead
Abercrombie & Fitch
08.2008 - 07.2009
- Contributed to corporate initiatives aimed at enhancing overall organizational performance, including participation in cross-functional project teams and company-wide training sessions.
- Managed a team of up to 100 associates, ensuring consistent adherence to company policies and procedures.
- Oversaw daily operations, ensuring efficient resource allocation for optimal workflow management within the outbound team setting.
- Reduced employee turnover by fostering an inclusive workplace culture that promoted teamwork and collaboration among staff members.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Warehouse Processor/Handler
Abercrombie & Fitch
12.2007 - 07.2008
- Performed inventory control, such as counting, and stocking merchandise.
- Unloading Ocean Containers, collecting Samples of clothing form Inbound shipments to pass to our Quality Assurance teams.
- Played an instrumental role in achieving company-wide productivity goals by consistently meeting and exceeding individual performance targets within the warehouse processing role.
- Assisted in training new employees on warehouse procedures, contributing to a cohesive and efficient workforce.
Assistant Branch Manager
Enterprise Rent-A-Car
08.2004 - 11.2007
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Education
Bachelor of Science -
University of Rio Grande
Rio Grande06.2001
Skills
- Client management
- Data Analysis
- Performance monitoring
- Technical understanding
- Scenario Planning
- Budget Planning
- MS Excel
- Analytical Thinking
- Process Improvements
- Team Collaboration and Leadership
- Process enhancement
- Financial Management
Youth Club Soccer Coach
Coach youth soccer for Barcelona United and Sporting Columbus
Timeline
Customer Care Senior Analyst
Abercrombie & Fitch
02.2022 - Current
Production Control Senior Supervisor
Abercrombie & Fitch
08.2018 - 01.2022
Retail Distribution Outbound Manager
Abercrombie & Fitch
03.2016 - 07.2018
Outbound DTC Senior Supervisor
Abercrombie & Fitch
03.2015 - 07.2018
Retail Inbound Senior Supervisor
Abercrombie & Fitch
01.2013 - 02.2015
Outbound DTC Supervisor
Abercrombie & Fitch
06.2011 - 12.2012
Inbound & Outbound DTC Supervisor
Abercrombie & Fitch
03.2010 - 11.2012
Outbound DTC Supervisor
Abercrombie & Fitch
08.2009 - 01.2012
Outbound Team Lead
Abercrombie & Fitch
08.2008 - 07.2009
Warehouse Processor/Handler
Abercrombie & Fitch
12.2007 - 07.2008
Assistant Branch Manager
Enterprise Rent-A-Car
08.2004 - 11.2007
Bachelor of Science -
University of Rio Grande
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