Steven Randall
Canton,OH
Summary
Motivated individual pursuing a long-term career with Caliber Collision. With a lifetime of experience in the body shop business, I have developed a comprehensive skill set that encompasses all facets of the industry, including paint, bodywork, heavy framework, and shop management. My journey began from the ground up, and through dedication and hard work, I have honed my expertise in every aspect of automotive repair.
Overview
29
29
years of professional experience
Work History
Southeast Tire and Auto
Self Employed
07.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Started business with longtime dealership coworker.
- Mostly mechanical with some frame off restorations and small body jobs.
- Expanded from two to six employees
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Body Shop Estimator
Wilburn Auto Body Shop
05.2007 - 05.2009
- Assessed vehicle damage and prepared detailed estimates for repair costs and timelines.
- Collaborated with insurance adjusters to ensure accurate claim processing and customer satisfaction.
- Utilized estimating software to generate precise repair quotes and monitor job progress.
- Conducted thorough inspections to identify all necessary repairs and recommend additional services.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
Assistant Body Shop Manager
Waikem Ford
03.2005 - 03.2007
- Coordinated daily operations of body shop, ensuring efficient workflow and high-quality service delivery.
- Managed inventory levels using specialized software to optimize parts availability and reduce delays.
- Led team in implementing quality control measures, enhancing repair accuracy and customer satisfaction.
- Developed training programs for new staff, promoting skill development and adherence to safety standards.
- Analyzed repair processes to identify inefficiencies, recommending improvements that increased productivity.
- Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Stocked shop with equipment, parts and other resources to promote timely service.
Body Shop Manager
Holland Pontiac
02.2003 - 03.2006
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed team performance through effective training and mentoring initiatives.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
- Developed and maintained relationships with vendors for timely parts procurement.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Auto Body Shop Manager
Tony Perry Chevrolet
01.2000 - 01.2003
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed staff scheduling, optimizing team performance and resource allocation.
- Implemented quality control processes to enhance repair accuracy and customer satisfaction.
- Developed training programs for new technicians, promoting skill advancement and safety compliance.
- Coordinated inventory management, maintaining optimal stock levels of parts and materials.
- Analyzed repair trends to identify areas for process improvement and cost reduction.
- Fostered strong relationships with customers, addressing concerns and ensuring service excellence.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Body Shop Technician
Progressive Chevrolet
08.1999 - 01.2000
- Hired as a Combo Paint and Body Technician and completed I-CAR and PPG paint training.
- Completed Chief and trained on Genesis measuring system.
Body Shop Technician
Kempthorn Motors
07.1998 - 08.1999
- Conducted detailed inspections of vehicles to identify repair needs and ensure compliance with safety standards.
- Performed structural and mechanical repairs using advanced tools, enhancing vehicle performance and reliability.
- Collaborated with team members to streamline workflow, improving efficiency in repair processes.
- Completed training on full frame and unibody pulling.
Body Shop Painter
Klaiben Cadillac
05.1996 - 06.1998
- Prepared surfaces for painting by sanding, cleaning, and priming to ensure optimal paint adhesion.
- Applied high-quality finishes using spray guns and brushes while adhering to safety standards.
- Collaborated with team members to complete projects on time while maintaining quality control measures.
- Inspected completed work for consistency in color, texture, and overall finish before final approval.
Education
GED -
Canton South High School
Canton, OHSkills
- Friendly demeanor
- Collaborative teamwork
- Customer engagement
- Experienced with ALLDATA repair software
- Proficient in ADP dealership management software
- Skilled in utilizing Reynolds and Reynolds dealership management systems
- Proficient in Mitchell shop software
- Skilled in utilizing Arcona dealership management systems
- Worked with Progressive,Allstate,Liberty Mutual,State Farm, Nationwide, Gieco, Erie, USAA, and Horace Mann insurance all on a DRP level
- Previous I-CAR training experience
- Previous ASE training experience
- Proficient in ADP, Audetex, CCC Pathways, and Mitchell estimating software
- Completed Chief Ez-Liner, Genesis, Velocity, and Genesis II software
- Completed PPG paint training
- Committed to achieving goals
- In-depth knowledge of body shop practices
- Strong competitive drive
- Committed to continuous learning
Timeline
Southeast Tire and Auto
Self Employed
07.2009 - Current
Body Shop Estimator
Wilburn Auto Body Shop
05.2007 - 05.2009
Assistant Body Shop Manager
Waikem Ford
03.2005 - 03.2007
Body Shop Manager
Holland Pontiac
02.2003 - 03.2006
Auto Body Shop Manager
Tony Perry Chevrolet
01.2000 - 01.2003
Body Shop Technician
Progressive Chevrolet
08.1999 - 01.2000
Body Shop Technician
Kempthorn Motors
07.1998 - 08.1999
Body Shop Painter
Klaiben Cadillac
05.1996 - 06.1998
GED -
Canton South High School
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