Hi, I’m
Steven Raskin
Rocklin,CA
Summary
Dedicated Senior Property Manager with more than 17 years successfully maintaining a portfolio of commercial properties. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
years of professional experience
Work History
Wells Fargo & CompanyRoseville, CA
Vice President, Senior Property Manager
02.2006 - Current
Job overview
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Identify problems and implement solutions to better streamline operations.
- Solicite and analyze bids for repairs, renovation and general maintenance.
- Draft and monitor budgets for overall maintenance and operations.
- Communicate regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Determine performance goals and offered tactics for achieving milestones.
- Make recommendations to senior leaders on business strategy and initiatives.
- Negotiate contract specifications with major vendors.
- Direct annual budgeting processes and verify alignment with company objectives.
- Identify and establish KPIs to improve team efficiencies.
- Maintain property in resolving complaints of both tenants and landlords.
- Interpret leases with internal team and legal and communicate to tenants and landlords. Negotiate surrender requirements with landlords and performed site visits to document conversations.
Wells Fargo Bank, N.A.Las Vegas, NV
Cash Vault Manager
02.2002 - 02.2006
Job overview
- Managed a large group of team members processing deposits for bank customers and providing change orders.
- Worked with Human Resources in interviewing candidates, onboarding new team members, coaching, and operating within the Wells Fargo manager resources during the annual compensation period.
- Developed and guided a culture of talent development and incentives to meet business objectives and strategies.
- Evaluated processes and procedures and led team members to create efficiencies and objectives.
Wells Fargo BankConcord, CA
Customer Service Supervisor
01.1999 - 02.2002
Job overview
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Interviewed, hired and trained staff to meet company objectives.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Monitored phone calls to promote better service and provide feedback.
- Monitored phone calls to provide feedback and coaching.
- Created training manuals to resolve simple and complex customer issues.
Education
University of California
Bachelor of Science
Skills
- Project Management
- Operations Management
- Time Management
- Expense Tracking
- Team Leadership
- Complex Problem-Solving
- Verbal and Written Communication
- Performance Evaluations
- Negotiation
- Budget Control
Additional Information
- Professional: , USGBC LEED Green Associate
Timeline
Vice President, Senior Property Manager
Wells Fargo & Company
02.2006 - Current
Cash Vault Manager
Wells Fargo Bank, N.A.
02.2002 - 02.2006
Customer Service Supervisor
Wells Fargo Bank
01.1999 - 02.2002
University of California
Bachelor of Science
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