Steven Reed
Springfield,MO
Summary
Dynamic leader with a proven track record at U-Haul Co of Missouri, enhancing operational efficiency and team performance. Excelled in leadership and brake system mastery, driving improvements and fostering a culture of excellence. Achieved significant gains in employee retention and customer satisfaction through effective training and problem resolution. Passionate about the automotive field and anxious to create a career out of maintaining and repairing vehicles on a regular basis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager Trainee
U-Haul Co of Missouri
03.2024 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tire and Brake Specialist
U-Haul CO of Missouri- Shops
02.2022 - 08.2024
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- change brake pads, do oil changes and other misc repairs.
Customer Service Representative
U-Haul CO of Missouri
08.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Hillcrest High School
Springfield, MO05-2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Team Leadership
- Employee Scheduling
- Attention to Detail
- Organizational Skills
- Reliability
- Adaptability
- Fast Learner
- Preventative maintenance expertise
- Brake System Mastery
Certification
- OSHA Certified
- Google IT Support Professional Certificate
- Forklift Certification (Company ONLY, Not state)
Timeline
General Manager Trainee
U-Haul Co of Missouri
03.2024 - Current
Customer Service Representative
U-Haul CO of Missouri
08.2023 - 03.2024
Tire and Brake Specialist
U-Haul CO of Missouri- Shops
02.2022 - 08.2024
High School Diploma -
Hillcrest High School
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