Steven Reese
Charlotte,NC
Summary
Results-driven Division Manager with extensive experience at Allied Universal Security Services, recognized for effective campaign execution and strong persuasive communication. Achieved significant productivity and profitability improvements through strategic initiatives, while nurturing vital customer relationships that enhanced account growth. Proven leadership skills and adept reporting capabilities ensure compliance and elevate performance standards across diverse teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Charlotte, NC
05.2022 - Current
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Prepared monthly financial statements for each account.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
Site Coordinator
Allied Universal Security Services
Charlotte, NC
06.2016 - 05.2022
- Organized and managed logistics for multiple events.
- Developed and implemented marketing plans to promote events.
- Provided customer service support to attendees during the events.
- Scheduled staff members for on-site duties at events.
- Prepared reports summarizing event outcomes and successes.
- Analyzed feedback from attendees to improve future events.
- Provided informative reports to management as requested.
- Contributed to successful RFP development and submission.
- Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
- Managed site inventory, ordering supplies as necessary to avoid project delays.
Division Manager
Allied Universal Security Services
Charlotte, NC
02.2014 - 06.2016
- Developed and implemented division strategies to maximize productivity and profitability.
- Created and maintained budget for departmental operations, including personnel costs, materials, equipment and supplies.
- Managed a team of 15+ staff members in the division, providing guidance and direction on day-to-day activities.
- Established performance standards for employees to ensure efficient workflow and quality results.
- Ensured compliance with company policies and procedures within the division.
- Conducted regular employee reviews to assess job performance and identify training needs.
- Resolved customer service issues escalated from lower levels of management or staff.
- Maintained positive relationships with external vendors to ensure timely delivery of goods and services.
- Participated in ongoing professional development activities such as conferences and seminars.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures, and controls.
Operations Manager
International Security Management Group Inc.
Charlotte, NC
03.2010 - 02.2014
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
South Point High School
Belmont, NC06-1983
Skills
- Campaign execution
- Account development
- Persuasive communication expertise
- Goals and performance
- Excellent communication skills
- Reporting
- Lead prospecting
- Needs analysis
Affiliations
- Commander American Legion Post #180 Belmont NC
- Member of Solomon Lodge # 257 MF&AM
- Member of Kappa Lambda Chi Military Fraternity Inc.
- Neighborhood Civic Leader
- Served for 20 years in the United States Marine Corps
Certification
- CPR AED Certified
References
References available upon request.
Timeline
Account Manager
Allied Universal Security Services
05.2022 - Current
Site Coordinator
Allied Universal Security Services
06.2016 - 05.2022
Division Manager
Allied Universal Security Services
02.2014 - 06.2016
Operations Manager
International Security Management Group Inc.
03.2010 - 02.2014
High School Diploma -
South Point High School
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