Steven Reeves

Level 1 Support

• On call Remote support
• Troubleshooting Network, hardware, and software issues both physically and remotely
• Triaging issues based on Urgency, scope and severity
• Collaboration with and escalation to appropriate teams
• Documenting all work performed and changes made as well as the association of all relevant assets to the ticket
• Creating Solutions and step by step guides for Hardware & software configurations to streamline our Process
• Asset management; Ordering, procurement, inventorying, preparation, and shipping Hardware for all users at corporate and in the field
• Imaging, Azure AD Enrollment, configuration and encryption of Hardware
• Hardware repairs/replacements - LCD screens, Hard drives, keyboards, track pads, Network cards, Batteries, Fans, Docking stations, Scanners, Laser printer components etc
• QC checking hardware before shipment
• Troubleshooting and repairing Malfunctioning hardware that was returned from the field

• Live Car deal Auditing for 150+ branches
• Ensuring all required licensure, Titling, and documentation were spelled correctly, valid, and authentic
• Reviewing all legal documentation; Power of attorneys, Trusts, Name change & Letters of incorporation
• Risk analysis for all newly titled vehicles & background checks
• Correction of mileage discrepancies using Experian Autocheck
• Check Verification for previous purchases

• Logistics
• Maintaining accurate Records of Branch supplies for 150+ Locations
• Ordering and shipping Branch supplies to all 150+ locations