Steven Reeves
Beverage Manager
Las Vegas,NV
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Beverage Manager
Resorts World Las Vegas
02.2024 - Current
- Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
- Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
Assistant Beverage Manager
Mirage/Hard Rock Hotel & Casino
04.2021 - 02.2024
- Managed bar and server staff daily scheduling.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire casino floor.
- Managed and operated two high volume showroom bars and staff.
- Managed and ordered inventory on a daily basis through Stratton Warren.
- Confirmed and edited employees clock-in/out via Kronos.
- Processed and onboard newly hired employees.
Buffet Manager
Mirage Hotel & Casino
04.2016 - 02.2020
- Oversaw a staff of 15+ Servers, Hostesses, Runners and Bus personnel on a daily basis.
- Ensured staff was following the guidelines of SNHD sanitation guidelines.
- Ensured staff was providing the best customer service and experience for our guests.
Room Service Food Server
Mirage Hotel & Casino
10.2002 - 04.2016
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
Education
Associate Of Business Administration -
College of Southern Nevada
Las Vegas, NV 08.2016 - 05.2018
Skills
POS software proficiency
Safe food handling
Excel Ceritfied
Kronos
Stratton Warren
Customer service experience
Oracle POS
Timeline
Beverage Manager
Resorts World Las Vegas
02.2024 - Current
Assistant Beverage Manager
Mirage/Hard Rock Hotel & Casino
04.2021 - 02.2024
Associate Of Business Administration -
College of Southern Nevada
08.2016 - 05.2018
Buffet Manager
Mirage Hotel & Casino
04.2016 - 02.2020
Room Service Food Server
Mirage Hotel & Casino
10.2002 - 04.2016
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