Summary
Overview
Work History
Education
Skills
Timeline
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Steven Reichert

Kansas City,MO

Summary

Capable Technical Support Specialist experienced in helping electronics users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Interested in stepping into an Engineering role and honing skills further.

Overview

5
5
years of professional experience

Work History

Process Documentation Specialist

BAADER
Kansas City, Kansas
09.2021 - 08.2024
  • Critically analyzed the content of technical documents to ensure accuracy and consistency of information
  • Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
  • Coordinated with engineers to obtain technical details about products for inclusion in documentation materials.
  • Updated existing documentation materials with new features or changes in functionality.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Drafted and updated vital company documents and records.

Tech Support

Deluxe Check Printers
Lenexa, KS
01.2020 - 09.2021
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Generated reports and updated files and documentation.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Provided real-time support to everyday users of Deluxe eChecks.

Warehouse Associate

Guitar Center
Kansas City, MO
05.2019 - 01.2020
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Education

Associate of Science - Electrical Engineering

Eastern Florida State College
Palm Bay, FL
12.2015

Skills

  • Interpersonal Skills
  • Friendly and Patient
  • Analytical and Methodical
  • Collaborative Team Player
  • Verbal and Written Communication
  • Defect Analysis and Resolution
  • Troubleshooting Network Issues
  • Microsoft Windows and Office
  • Attention to Detail
  • Hardware and Software Repair
  • Tracking and Documentation
  • Customer Service Support
  • Technical Troubleshooting
  • Help Desk Support
  • Computer Diagnostics

Timeline

Process Documentation Specialist

BAADER
09.2021 - 08.2024

Tech Support

Deluxe Check Printers
01.2020 - 09.2021

Warehouse Associate

Guitar Center
05.2019 - 01.2020

Associate of Science - Electrical Engineering

Eastern Florida State College

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Steven Reichert