Steven Reyes
Salesforce Technical Architect | Industries
Redondo Beach,CA
Summary
About Me:
With over 15+ years, I have been a Salesforce CRM and Force.com Technical Architect, Consultant, and Business Analyst, partnering with companies such as Tesla/Solar City, Toyo/Nitto Tire, and Activision Blizzard. I have led the end-to-end development and deployment of full enterprise implementations.
Projects & Achievements
Salesforce.com
- Global Lead: Internal & External enablement Automotive and Manufacturing Cloud
- Product & Strategy Lead: Customer Adoption for Automotive Cloud
- Project Lead: Loyalty Management & Commerce Cloud Customer Success Adoption
- Project Lead: Single Sign-On / IDP Adoption Strategy
- Project Lead: Remote Security Best Practices
- Project Lead: Global Multi-Factor Authentication Strategy
- Project Lead: Global Guest User Security Policy Community Cloud Hub Strategy
- Project Lead: Global MFA, B2C Commerce Cloud, Guest User Proactive Awareness Calldown
- MFA Ambassador Lead
- Salesforce.org Pro-bono Initial Consultant
- Trailhead: Triple Star Ranger status with 5 x Super Badges
- Mentor Success Guides and Success Guide Grads: Salesforce Development Lifecycle, Lightning Flow, Lightning Experience, and Shield
- Webinar Lead: Salesforce Development Lifecycle, Salesforce Shield, Lightning Transition, and Multi-Factor Authentication.
Weedmaps
- Project Lead: Salesforce Implementation of Service Cloud, Pardot, Drawloop, DocuSign, Salesforce1, Outlook for Salesforce, Wave Analytics, Marketing Cloud, and Marketo.
- Project Lead: Financial Force HCM
- Project Lead: Salesforce Lightning Transition
- Project Lead: Okta Single Sign-on
- Lead Global Salesforce monthly trainings and presentations of new processes/features.
Tesla / Solar City
- Project Lead: Okta Single Sign-on
- Project Lead: Integration Jira Service Desk with Salesforce Service Cloud
- Mulesoft: Designed Contracts API (SQL DB)
Murray Company
- Project Lead: Salesforce Implementation – Sales Cloud, Marketing Cloud, Service Cloud, and Salesforce 1
- Project Lead: Microsoft Office 365 - Migration 1000+ users from Google apps to Microsoft 365
- Designed Company’s SharePoint Intranet & Employee Portal
- Designed and transitioned several servers from Windows 2003 & 2008 infrastructure to Virtual Machines in VMware VSphere 5.5
Nitto Tire USA
- Achieved employee of the year: 2012
- Project Lead: Dealer & Customer Portals, Electronic Claims Process, and RMA process.
- Project Lead: SAP ERP Integration with Salesforce
- Project Lead: Implementation of Salesforce: CRM Clouds (Marketing, Sales, Service), Radian 6: Social Media Hub, and inContact CTI: Cloud Call Center.
Activision Blizzard
- Designed Salesforce Support Portal for customers and vendors.
- Lead Salesforce Trainer for Outsourced Support Call Centers (CA, NY, Philippines)
- Managed & Created: Knowledge Base Articles which were used as self-service for users with the portal and or attached to C/S cases.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
24
24
Certifications
Work History
SR. Technical Architect - Industries
Salesforce.com | Remote
4 2017 - Current
- Engage with Strategic Customers at the executive level to support their success by providing leadership, guidance, and expertise.
- Proactively and re-actively analyze client data/usage metrics to ensure client health while engaging in strategic/consultative discussions with VP and C-level executives centered on client adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in Salesforce.
- Take what you learn from our Top Customers and help to bring that information to the rest of the Customer Success organization by working with the Enablement team to create this content.
- Partner with the Product organization to ensure that future product roadmaps reflect the requests from our most ambitious and complex customers as well as the needs from our smaller customers who need more adoption automation built into the product.
- Consult with a portfolio of enterprise Salesforce clients aimed at driving improved adoption across Salesforce to achieve maximum client value/ROI.
- Promote maximum value from client investment in Salesforce, ensuring clients maximize license utilization, identify new opportunities via up-selling/cross-selling, and collaborate with sales teams to ensure growth attainment and increased footprint.
- Drive business and technical requirements discussions with Customers and provide relevant best practices.
<p><b>Sr. Salesforce Administrator</b></p> <p></p>
Weedmaps | Irvine, CA
02.2016 - 04.2017
- Administrator in charge of Marketo, Pardot, Financial Force, Sales/Service Cloud while managing several implementations with over 500+ users in Canada, Spain, and USA
- Worked directly with the CEO, CTO, CFO, and COO to determine executive level requirements while ensuring a seamless integration into existing workflows and processes.
- Document and manage SOP’s for software and information platforms related to Salesforce.
- Designed Security/Sharing rules, configured permission sets, field level security, and record level security.
- Salesforce.com administration/configuration for Sales, Customer Service, and Marketing Departments
- Collaborate with cross functional teams of new feature technical designs, requirements, limitations, and implementation.
- Identify opportunities for application optimization, redesign and or develop within the Sales, Marketing, and Customer Service
<p><b>Sr. Salesforce Administrator</b></p> <p></p>
Tesla / Solar City| San Francisco, CA
07.2015 - 02.2016
- Designed & deployed Salesforce 1 5000+ internal users and field technicians
- Lead Admin for Salesforce Service Cloud for internal users (Software Support Team)
- Managed over 16,000 + user accounts and licenses, liaise with the Salesforce people, train new staff, and support the platform.
- Managed & kept data clean flowing between Salesforce and other external data sources.
- Aided in making Salesforce a powerful tool for our company by taking the initiative providing solutions for our Sales, Marketing
- Developed Create custom objects, flows, and layouts in collaboration with Visual force and APEX coders
- Collaborate with each of our teams to identify needs, gather ideas, and implement solutions
<p><b>Salesforce Systems Engineer</b></p> <p></p>
Murray Company | Los Angeles, CA
06.2013 - 07.2015
- Sole Administrator and Managed over 1,000 + user accounts in Salesforce & Office 365/Active Directory
- Maintain VMWare & Hyper V Virtual Machines
- Define and prioritize requirements for IT development by balancing user and business needs
- Deep involvement with remote site network planning to ensure successful launch
- Track and analyze network infrastructure and user feedback to drive improved IT/ Help Desk performance
- Manage and monitor network activity and servers
- Maintain overall Salesforce system configuration and data maintenance
<p><b>Salesforce Administrator</b></p> <p></p>
Nitto Tire USA | Osaka, JP - Los Angeles, CA
10.2011 - 06.2013
- Sole Administrator supporting the platform for over 500+ users local and overseas.
- Created training material and conducted Salesforce trainings
- Execute configuration changes and maintain data integrity using deduplication methods and validation rules.
- Develop customized reports and dashboards based on requirements
- Documented & Diagramed operational processes for Social media and Customer Relations depts.
- Manage mass import and export data between SFDC and Excel with the use of Data loader & Dataloader.io
<p><b>Jr. Salesforce Administrator</b></p> <p></p>
Activision Blizzard | Santa Monica, CA
10.2008 - 10.2011
- Created and Managed knowledge base articles
- Trained Call Center users on Salesforce functionality within the Service Console.
- Support user data and issues pertaining to case creation and KB Articles
- Creation of customer and employee portal users
- Communicate and coordinate between vendors and suppliers
- Document and track escalated issues for immediate resolution
- Managed and created Knowledge Base Articles
Education
Associate of Science -
ITT Technical Institute
09.2006 - 05.2008
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New Horizons
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Pasadena College
01.2014 -
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Checkpoint
01.2013 -
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Tesst Tech
01.2005 -
Certification
Certified Scrum Master (CSM)
Languages
English
Excellent
Tagalog
Very Good
German
Average
Timeline
<p><b>Sr. Salesforce Administrator</b></p> <p></p>
Weedmaps | Irvine, CA
02.2016 - 04.2017
<p><b>Sr. Salesforce Administrator</b></p> <p></p>
Tesla / Solar City| San Francisco, CA
07.2015 - 02.2016
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Pasadena College
01.2014 -
<p><b>Salesforce Systems Engineer</b></p> <p></p>
Murray Company | Los Angeles, CA
06.2013 - 07.2015
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Checkpoint
01.2013 -
<p><b>Salesforce Administrator</b></p> <p></p>
Nitto Tire USA | Osaka, JP - Los Angeles, CA
10.2011 - 06.2013
<p><b>Jr. Salesforce Administrator</b></p> <p></p>
Activision Blizzard | Santa Monica, CA
10.2008 - 10.2011
Associate of Science -
ITT Technical Institute
09.2006 - 05.2008
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Tesst Tech
01.2005 -
SR. Technical Architect - Industries
Salesforce.com | Remote
4 2017 - Current
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New Horizons