Steven Rhilinger
North Attleboro,MA
Summary
Results-driven leader with 15+ years of management experience, skilled in optimizing business operations, driving team performance, and coaching top-end talent. Seeking a role that leverages industry expertise and deliver sustained growth in a dynamic retail environment.
Overview
16
16
years of professional experience
Work History
Operations Manager
TMAX Nutrition
02.2023 - Current
- Implemented inventory control strategies resulting in a 20% reduction in stock discrepancies by conducting weekly cycle counts and utilizing advanced data analysis techniques.
- Managed third-party logistics (3PL) operation, coordinating end-to-end supply chain activities and fostering vendor relationships.
- Collaborate with cross-functional teams—including production, planning, sales, and accounting—to ensure efficient handling and fulfillment of customer requests.
Store Manager
Tommy Bahama
09.2019 - 02.2023
- Onboard, built, and trained a diverse team of 16, using organized coaching and clear goal communication, resulting in a 36% year-over-year sales increase.
- Managed loss prevention initiatives, removing the store from the targeted list and reducing the inventory process to once a year instead of semi-annually.
- Enhanced guest experience and improved customer satisfaction metrics by leveraging team support and ensuring seamless operations.
Store Manager
Superdry
10.2017 - 09.2019
- Surpassed first-year sales projections by 32% while reducing payroll expenses.
- Ensured compliance with loss prevention training, cash management, and inventory systems, maintaining operational integrity.
- Led annual inventory process for three Boston area stores, achieving high accuracy and efficiency.
Department Manager
Converse
09.2013 - 10.2017
- Selected to be part of a Grand Opening team to help facilitate new store openings in the Boston area .
- Managed all daily activities including sales and service, associate development, merchandising, & time and business management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Store Manager
Perry Ellis International
08.2008 - 09.2013
- Served as interim North East Area Manager of 5 stores that generated 7.5M in annual revenues, exercising swift multi-tasking and prioritization skills to continuously adapt to changing demands.
- Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
- Selected to attended several annual summits to participate in new company based initiatives.
Education
Bachelor of Arts - Communications
The College of Saint Rose
Albany, NY05.2005
Skills
- Sales
- Branding
- Budget development
- English fluency
- Budgeting and cost control
- Recruitment
- Product presentation
- Loss prevention procedures
- Leadership development
Timeline
Operations Manager
TMAX Nutrition
02.2023 - Current
Store Manager
Tommy Bahama
09.2019 - 02.2023
Store Manager
Superdry
10.2017 - 09.2019
Department Manager
Converse
09.2013 - 10.2017
Store Manager
Perry Ellis International
08.2008 - 09.2013
Bachelor of Arts - Communications
The College of Saint Rose
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