Steven Richardson

Work History

Kennebec Savings Bank

10.2022 - Current

Serves as chief resource and learning coach for managers, supervisors and employees regarding training, education, and professional development.
Initiated new Learning Management System to track annual regulatory compliance training.
Created and implemented Bank wide mentorship program.
Created and launched over 50 regulatory compliance and soft-skills type training in Paylocity Learning Management System.
Designed and facilitated New Teller Training Program.
Developed and facilitated DiSC Profile personality assessment training.
Enhanced current on-boarding process with additional sessions such as Banking for Beginners and Relational Intelligence.
Created 7-month/7-session leadership development program that cultivated high-potential talent within organization.
Increased employee retention rates through implementation of targeted professional development initiatives.

LoanDepot

04.2021 - 08.2022

Sales and Service Trainer at second largest non-bank lender in US
Facilitated monthly 12-day new hire training (virtual class of two hundred) with participants from California, Arizona, Tennessee, and Michigan
Created and facilitated Seasoned New Hire Training including PowerPoint Deck, OneNote Guide, quizzes and final.
Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
Implemented competency-based assessments to track skill development progress and measure overall success of learning initiatives.

Bar Harbor Banking And Trust

05.2019 - 03.2021

Region VP responsible for mortgage lending in Eastern Maine Tri-County area
Increased loan volume (dollars) by 73% and units by 51% between end of year 2019 and end of year 2020.
Established culture of continuous improvement, fostering innovation and driving sustainable growth across organization.

Infinity Federal Credit Union

02.2019 - 05.2019

Streamlined the loan application process for smoother transactions, resulting in improved client satisfaction.
Managed a diverse pipeline of loans while adhering to strict deadlines and regulatory requirements.
Conducted comprehensive pre-qualification assessments for potential borrowers to determine eligibility.
Participated in networking events within the community to promote company brand awareness and establish valuable connections within the industry.

HarborOne Mortgage

06.2017 - 12.2018

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Developed high-performing team through targeted recruitment, training, and performance management initiatives.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Machias Savings Bank

11.2007 - 05.2017

Coached and mentored Branch Team of 5 Teller/CSR's and Assistant Branch Manager
Exceeded Branch Deposit and Loan goals 5 years consecutively.
Built strong network of industry contacts that provided valuable insights into market trends and potential business opportunities.
Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.