Summary
Overview
Work History
Education
Skills
Timeline
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Steven Richardson

Frederick,CO

Summary

Experienced customer service representative and senior service technician adept at diagnosing and resolving complex technical issues. Skilled in troubleshooting and preventive maintenance to optimize performance and minimize downtime. Recognized with 18 Diamond awards for superior customer service.

Overview

31
31
years of professional experience

Work History

Senior service Technician

Diebold Nixdorf, Incorporated
03.2001 - 01.2025
  • Provided superior customer service to the Northern Colorado ATM team, top revenue producer for the past nine years. Experienced in servicing Diebold ATM's, Enhanced Cash Recyclers. Various other ATM brands. Trained in drilling safes. Strong communication, troubleshooting skills, and software installation, configuration and troubleshooting. Strong lan communication, repairs and troubleshooting. Awarded 18 Diamond Awards for superior customer service. Was elected to the top 10% of. Best service technicians in the world working for Diebold Incorporated.
  • Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
  • Enhanced customer satisfaction with thorough inspections and quality repair work.
  • Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
  • Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
  • Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.

Manager

Fisource Inc.
05.1994 - 03.2001
  • I started as a field service technician, then promoted. To Technician Supervisor, I directed, supported and trained 5 to 9 technicians in metro Denver as well as floating as needed to six different states. Provided superior customer service to customers in Texas, Arizona, New Mexico, Colorado, Wyoming, and Nebraska. Managed parts department, depot repair and located, bought and sold parts, supported 15 technicians and six States for parts needs, inventories, and Repair support.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

No Degree - Constitutional Law Prerequisite

Des Moines Area Community College
Ankeny, IA
01.1979

Skills

  • 36 years in client support
  • Extensive experience in technical troubleshooting
  • Proven expertise in field service operations

Timeline

Senior service Technician

Diebold Nixdorf, Incorporated
03.2001 - 01.2025

Manager

Fisource Inc.
05.1994 - 03.2001

No Degree - Constitutional Law Prerequisite

Des Moines Area Community College

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Steven Richardson