Energetic, results-oriented professional, eager to bring strong management skills to a thriving company, looking for top-level results. Exceptional organization, communication and relationship building skills. Operates in a visionary and transformative leadership style, possessing a strong ability to problem solve and make confident decisions. Leading by example; articulate and friendly, yielding overflow of positive results.
Hi, I’m
STEVEN RICHARDSON
Fairburn,GA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Carnival Cruise Lines
Production Cast Manager
11.2016 - 06.2024
Job overview
- Collaborated with 5 directors and producers to develop cohesive character portrayals aligned with project vision.
- Organized 8 workshops and training sessions to enhance skills of existing ensemble while attracting new talent into company.
- Served as liaison between creative team and ensemble in order to maintain clear lines of communication throughout production process.
- Provided ongoing support to cast members by addressing personal concerns or challenges arising during production periods.
- Maintained accurate records of cast attendance, punctuality, and availability to optimize scheduling efficiency.
Monroe Apartments
Leasing Coordinator
05.2020 - 03.2022
Job overview
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Macy's
Counter Manager
01.2018 - 09.2020
Job overview
- Fostered positive work atmosphere with team by consistently demonstrating leadership skills while encouraging open communication amongst colleagues.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Streamlined operations by creating efficient scheduling systems that maximized employee productivity while reducing labor costs.
- Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products
- Actively participated in ongoing training sessions to remain updated on latest industry trends, product innovations, and sales techniques relevant to our cosmetics counter operations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Harvard X UniversityOnline
Certificate in Contract Law from Contract Law
06.2022
University Overview
Lee Strasberg Theatre And Film InstituteNew York, NY
Certificate from Drama And Dance Teacher Education
01.2019
University Overview
Ashford UniversityOnline
No Degree from Mass Communication
01.2017
University Overview
- 3.8 GPA
- Professional Development
Jefferson Davis High SchoolMontgomery, AL
High School Diploma
05.2008
University Overview
- Honoree of English Studies
- Honor Roll 2006-08
- 3.6 GPA
Skills
- Negotiation Tactics
- Interpersonal Relations
- Contract Administration
- Project management experience
- Networking aptitude
- Property Management
- Social Media Marketing
Accomplishments
Accomplishments
- Supervised team of 12 staff members.
- Documented and resolved customer service relation which led to top performing stores.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Contract Law, Present, Certificate of completed course from Harvard University in Contract Law
- CPR/AED, 09/2018, Certification Provided by ISSA in CPR/AED
- Certified Nutritionist, ISSA certification
- ISSA Certified Personal Trainer, 11/2020
Assessments
Assessments
- Supervisory Skills: Motivating & Assessing Employees, 07/2020, Highly Proficient, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Management & Leadership Skills: Impact & Influence, 07/2020, Highly Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Front Desk Manager (Hotel), 07/2020, Highly Proficient, Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
- Personal Trainer Fit, 10/2020, Highly Proficient, Measure the traits that are important for successful personal trainers.
- Sales Skills, 09/2020, Highly Proficient, Influencing and negotiating with customers.
- Retail Customer Service, Expert, Comprehending and responding to retail customer needs.
- Work Motivation, 09/2020, Highly Proficient, Level of motivation and discipline applied toward work
Awards
Awards
- Management LLC Award, 12/2011, For Recognition in Providing a structured, safe and reliable environment for employees and guest. For raising customer satisfaction scores and community involvement.
- ServeSafe, 2010
Timeline
Leasing Coordinator
Monroe Apartments
05.2020 - 03.2022
Counter Manager
Macy's
01.2018 - 09.2020
Production Cast Manager
Carnival Cruise Lines
11.2016 - 06.2024
Harvard X University
Certificate in Contract Law from Contract Law
Lee Strasberg Theatre And Film Institute
Certificate from Drama And Dance Teacher Education
Ashford University
No Degree from Mass Communication
Jefferson Davis High School
High School Diploma
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