Steven Riddell
Malden,MO
Summary
Knowledgeable Supervisory Skills with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
23
23
years of professional experience
Work History
Truck Driver
D and D Trucking
Essex, MO
07.2022 - Current
- Inspected truck for defects and safe operating condition before, during and after trips.
- Read and interpreted maps to determine vehicle routes.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Logged driving hours and fuel usage data on time to keep reports current.
- Loaded, balanced and secured product to safely transport goods.
- Retained valid proof of insurance and registration in vehicles.
- Hooked and unhooked trailers from tractor and converter dollies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained safe driving habits to protect property and general public on roadways.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Business Owner/Operator
Riddell Trans.
Malden, MO, MO
03.2010 - 07.2022
- Consulted with potential clients to determine how company could best meet needs.
- Took care of escalated customer concerns to increase satisfaction.
- Developed estimates for transportation services based on in-depth knowledge of labor and material expenses.
- Made financial and logistics decisions in best interest of company.
- Started Riddell Trans. and developed policies and procedures for transportation business.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations.
- Prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand their needs.
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income and expenses.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Determined pricing for services based on costs and competition.
Corrections Officer II
Missouri Department Of Corrections
Charleston, MO
08.2002 - 03.2010
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Maintained appropriate control, security and well-being over those detained.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Maintained records and logs of man hours, materials and equipment used.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Complied with Standard Emergency Health Response Plan, including having written plan in place.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Performed as Assistant Shift Commander for administrative duties to maintain appropriate records of accounted inmates.
- Safely transported inmates to and from work sites.
- Conducted cell and illegal substance checks.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Maintained clear and open communications with facility areas to support safe operations.
- Monitored behavior of 2500 inmates to prevent escape attempts, crime and other dangerous activities.
- Assisted in restraining violent and unruly inmates.
- Conducted internal security checks to ascertain inmate safety.
- Transported inmates to scheduled court appearances, medical appointments and authorized activities.
- Attended regular trainings and maintained appropriate certifications.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Processed all required forms for new facility admissions and submitted copies to maintain official records.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Supervised Employees with the facility.
- Provided testimony in court when called to testify.
- Maintained correct physical head count for inmates.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Conducted routine and emergency head counts.
- Recommended changes in procedures to emphasize officer safety.
Education
High School Diploma -
Risco High School
Risco, MO05.1999
Associate of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Refrigerated Trailers Operation
- Cargo Handling
- Tanker and Hazmat Endorsements
- Route Management
Timeline
Truck Driver
D and D Trucking
07.2022 - Current
Business Owner/Operator
Riddell Trans.
03.2010 - 07.2022
Corrections Officer II
Missouri Department Of Corrections
08.2002 - 03.2010
High School Diploma -
Risco High School
Associate of Science -
Southern New Hampshire University