Steven Ritter
St Thomas,Virgin Islands
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Duffy's Love Shack
09.2015 - 01.2024
- Oversaw food preparation and monitored safety protocols.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Bartender /Bar Tender /Restaurant Server
Ride The Nine Home Of Shooters Lounge
01.2012 - 09.2015
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed strict recipes and drink measurements to minimize product used.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Helped management plan and serve bar menu exceeding customer expectations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Oakwood High School
Oakwood, IL06.2002
Certification - Graphic Design / Consumer Business Management
Votec
Danville, IL01.2002
Skills
- Inventory
- Health and safety
- Dining room management
- Anticipating Problems
- Cleanliness standards
- Group reservations management
- Employee Coaching
- Changing beer kegs
- Handling Difficult Customers
- Waste Reduction
- Food Running
- Suggestive Selling
- Workflow Planning
- Complex Problem-Solving
- Beverage Preparation
- Collaboration and Teamwork
- Ordering bar supplies
- Staff Supervision
- Service-oriented mindset
- Clear and effective communication
- Delegating Assignments and Tasks
- Sales Promotion
- Highly reliable
- Liquor Law Compliance
- Responsible Alcohol Service
- Recruitment
- Team Leadership
- New Hire Training
- Creative Mixology
- Critical Thinking
- Portion Control
- Relationship Building
- Engaging personality
- POS System Operation
- POS Terminal Operation
- Cost controls
- Health Code Compliance
- Customer service expertise
- Conflict Resolution
- Cash Register Operation
- Upselling strategies
- Sales and Marketing
- Quality Control
- Front of House Management
- Problem-Solving
- Liquor, beer, and wine knowledge
- Scheduling Staff
- Employee Supervision
- Classic cocktails
- Fire Safety Regulations
- Training and Onboarding
- Outgoing Personality
Certification
Votec Certification for Graphic Design
Babe Ruth Hall of Fame
High School and Travel league Baseball performance I was inducted into the Babe Ruth Hall Of Fame
Timeline
Bartender Shift Manager
Duffy's Love Shack
09.2015 - 01.2024
Bartender /Bar Tender /Restaurant Server
Ride The Nine Home Of Shooters Lounge
01.2012 - 09.2015
High School Diploma -
Oakwood High School
Certification - Graphic Design / Consumer Business Management
Votec
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