Steven Rivas
Leesburg,VA
Summary
Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output.
Overview
5
5
years of professional experience
Work History
Fulfillment Lead
Lowe's
09.2019 - Current
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Documented orders and updated daily logs with shift activities and incidents.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained store assets with effective loss prevention strategies.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Created and enforced detailed organization processes to increase quality and service standards.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff in performing census.
- Recorded daily activities.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Followed procedures at all times for personal and team safety.
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Assessed team member performance for compliance with company standards.
- Reviewed existing operational procedures regularly, recommending updates as necessary based on industry best practices.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
Education
No Degree - Business Administration
Northern Virginia Comunity College
Sterling, VAHigh School Diploma -
Bertolt Brecht
Junin, Peru12.1998
Skills
- Picking and Packing
- Stock organization
- Warehouse Operations
- Inspection skills
- Order pulling
- Stock replenishment
- Inventory Monitoring
- Shipping coordination
- Customer Service
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Material Handling
- Heavy Lifting
- Fulfillment Processing
- Order Processing
- Inventory Auditing
- Merchandise Inspections
- Loss Prevention
- Hazardous Material Disposal
- Invoice Verification
- Safety Procedures
- Product Labeling
- Cash Register Operations
- Mentoring and training
- Pallet arrangement
- Staff Training
- Payment Processing
- Inventory Tracking
- Product identification
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Lead
Lowe's
09.2019 - Current
No Degree - Business Administration
Northern Virginia Comunity College
High School Diploma -
Bertolt Brecht
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