STEVEN RIVERA
DIESEL TRACTOR/TRAILER TECHNICIAN AND CDL CLASS A DRIVER
Coral Springs,Florida
Summary
Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills. Knowledgeable automotive professional specializing in diesel vehicles. Background overhauling engines, troubleshooting system problems and replacing components. Proven strengths in time management, customer relations and problem-solving. Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Professional [Job Title] with experience in providing quality maintenance services on wide range of vehicles. Skilled in engine and brake repair, diagnostics and troubleshooting. Proven record of successfully restoring vehicles to peak operating performance.
Overview
14
14
years of professional experience
Work History
Diesel Equipment Technician AND TRAILER TECHNICIAN
10ROADS EXPRESS LINE/RED ROCK TRAILERS LEASING
08.2017 - 08.2023
- Troubleshot systems, traced problems and diagnosed root causes.
- Removed components and completed repairs or installed new replacements.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Inspected [Vehicles] for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Completed warranty services and submitted required paperwork.
- Replaced parts such as belts, hoses and motors on different systems.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Assessed engines to inform preventive maintenance work.
- Diagnosed mechanical problems for repair or replacement.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Serviced and maintained engines by performing regular oil and filter changes.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Determined cost-effective solutions to mechanical issues, saving company money.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Organized test drives in buses and trucks to identify needed repairs.
Company Owner
S,RIVERA CONTRACTING LLC.
03.2011 - 11.2016
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Built loyal account base and long-term business relationships with accounts.
- Managed [Number] employees by supervising daily tasks.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Supported company goals through careful reinvestment of profits.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Created systems and procedures to streamline business processes and optimize resources.
- Aligned branding initiatives and sales strategies with client goals.
- Utilized metrics and KPIs to track and measure business performance.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
CDL A OTR Truck Driver
HARLAND EXPRESS
04.2016 - 07.2016
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Monitored and managed fuel consumption and expenses for management reporting.
- Operated with safety and skill to avoid accidents and delays.
- Maximized load safety by balancing, securing, and weighing products.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Verified contents of inventory loads against Bills of Lading.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Completed routine maintenance on truck to keep in working order.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Class A CDL Delivery Driver
Coca Cola Bottling
01.2010 - 03.2011
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
CDL Delivery Driver BULK DRIVER
Pepsi Bottling Group
07.2009 - 03.2020
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Filled out load paperwork and DOT-mandated log books.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Fostered positive working relationships with regular customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
Education
GED -
CCRI
Lincoln, RI01.2020
Skills
- Market Trend Analysis
- Employee Supervision
- Vehicle Construction
- Parts Replacement
- Service Documentation
- Vehicle Repairs
- Calibration
- Manual Labor
- Reading Comprehension
- Paperwork Evaluations
- Circuit Testing
- Solid Independent Worker
- Diagnosis and Troubleshooting
- Equipment Inspection
- Records Accuracy
- Oil Service
- Operational Improvements
- Brakes and Tires
- Inspect Vehicles
- Brake Realignments
- Align Suspension
- Heavy Equipment Repair
- ABS Servicing
- Fluid Adjustments
- Performing Repairs
- Drivability Testing
- Safety Practices
- Diagnostic Skills
- Valve Grinding and Resetting
- Inspection Checklists
- Lift Trucks
- Wire Stripping
- Workplace Safety
- Clerical Support
- Managing Fleet Vehicles
- Welding and Brazing
- Shop Safety Procedures
- Mechanical Troubleshooting
- Steering Systems
- Database Updating
- Removing Components
- Parts Documentation
- Defect Documentation
- Installation and Repair
- Customer Satisfaction
- Client Support
- Preventive Maintenance
- Maintenance Servicing
- Electrical Documentation
- Vendor Contracts
- Machine Diagnostics
- Customer Orders
- Training Employees
- Skid-Steer Loader
- Inspection Procedures
- Computer Controlled Devices
- Wiring System Replacement
- Company Standards
- Exhaust Emissions Management
- Quality Inspections
- Vehicle Testing
- Team Collaboration
- Maintenance and Repair
- Vehicle Safety and Maintenance
- Chassis Understanding
- Creative Solutions
- Administration and Management
- Vehicle System Analysis
- Maintenance Inspections
- ABS Systems Knowledge
- Repair Work Orders
- Engine Diagnostic Software
Languages
Spanish
Native or Bilingual
Timeline
Diesel Equipment Technician AND TRAILER TECHNICIAN
10ROADS EXPRESS LINE/RED ROCK TRAILERS LEASING
08.2017 - 08.2023
CDL A OTR Truck Driver
HARLAND EXPRESS
04.2016 - 07.2016
Company Owner
S,RIVERA CONTRACTING LLC.
03.2011 - 11.2016
Class A CDL Delivery Driver
Coca Cola Bottling
01.2010 - 03.2011
CDL Delivery Driver BULK DRIVER
Pepsi Bottling Group
07.2009 - 03.2020
GED -
CCRI
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