Steven N Rivera
Belleville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Online Sales Associate
Kitchen and Bath Authority
04.2022 - Current
- Maintain customer satisfaction by addressing customer needs and resolving concerns.
- Develop strong ongoing relationships with customers and vendors.
- Managed inventory levels on e-commerce site, ensuring accurate product availability and timely updates.
- Processed customer orders efficiently, maintaining high accuracy in order fulfillment and tracking shipments.
- Resolved customer inquiries through chat and email, providing prompt and professional support to enhance satisfaction.
- Replied to information requests through salesforce CRM to foster seamless customer service experience.
- Coordinate with other team member and departments to optimize sales efforts, take credit card payments and issue refunds.
- Be knowledgeable on all products and answer any customers questions.
- Communicate with vendors and manufacturers.
- Give quotes on potential orders.
Sales Inspector
Emergent Pest Control
03.2020 - 04.2022
- Locate and evaluate pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Calculate expected costs, obtained payment, and provided customers with documentation to maintain accounting accuracy.
- Respond to customer phone calls and emails quickly to maximize service.
- Complete required treatment documentation while on-site and returned paperwork to office.
- Determine most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Administrative Assistant
Imperial Accounting
01.2019 - 02.2020
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Organized and maintained office filing systems to enhance document retrieval efficiency.
- Support efficient meetings by organizing spaces and materials, documenting important information, and distributing meeting notes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Develop and updated spreadsheets and databases.
- Answer multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Georgia Technical College
Stockbridge, GASkills
- Building Customer Trust and Loyalty
- Familiar with using systems and Software’s
- Microsoft Office
- Bi-Lingual
- Written and Verbal Communication
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
- Pest Management Techniques
- Property Inspections
- Safety Protocols
Languages
English
Spanish
Timeline
Online Sales Associate
Kitchen and Bath Authority
04.2022 - Current
Sales Inspector
Emergent Pest Control
03.2020 - 04.2022
Administrative Assistant
Imperial Accounting
01.2019 - 02.2020
High School Diploma -
Georgia Technical College
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