Steven Rivera
Shelby,United States
Summary
Dynamic professional with a proven track record at Cleveland County Animal Services, excelling in relationship building and data management. Successfully expedited critical cases, enhancing service delivery. Skilled in appointment scheduling and customer service, I foster positive outcomes through effective communication and quality assurance, ensuring successful placements and client satisfaction.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Cleveland County Animal Services
Shelby, NC
06.2025 - Current
- Completed intake assessment forms and filed clients' charts.
- Expedited critical cases through close coordination with shelter staff, reducing wait times for essential services.
- Conducted initial assessments of clients needs and eligibility for various programs or services offered by the organization.
Placement Coordinator
Cleveland County Animal Services
Shelby, NC
12.2024 - 06.2025
- Entered data, generated reports, and produced tracking documents.
- Increased community awareness of animal services through targeted marketing campaigns, public speaking engagements, and networking events.
- Implemented post-adoption support services to assist families in adjusting to their new lives together, resulting in increased long-term success rates for placements.
- Ensured successful matches between pets and families through thorough assessments and evaluations of each party''s needs.
Unloader Processor/ Door Runner
Walmart
Shelby, NC
10.2020 - 12.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Behavior Technician
The Center for Discovery
Monticello, NY
03.2019 - 06.2020
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Field Tech 1
Scientific Games
Goshen, NY
01.2018 - 03.2019
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
- Reduced downtime by promptly addressing and resolving technical issues in the field.
- Used up to 50 pounds of force to lift, carry, push, pull or move objects.
- Adhered strictly to company policies and procedures regarding health and safety during site visits which resulted in zero incident reports.
- Safeguarded sensitive information by adhering to strict data integrity guidelines throughout all aspects of work performed in the field tech role.
Dual Rate Slot Supervisor
Monticello Gaming and Raceway
Monticello, NY
10.2016 - 01.2018
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
- Optimized gaming revenue by conducting regular analysis of slot machine performance data and adjusting placement accordingly.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
Education
Cornerstone Christian Correspondence School
Townsend, GA05-2025
Skills
- Follow-up skills
- Appointment scheduling
- Inventory management
- Confidentiality
- Customer service
- Microsoft office
- Relationship building
- Phone and email etiquette
- Data entry
- Team leadership
- Quality assurance
- Scheduling and calendar management
- Scheduling appointments
Timeline
Intake Coordinator
Cleveland County Animal Services
06.2025 - Current
Placement Coordinator
Cleveland County Animal Services
12.2024 - 06.2025
Unloader Processor/ Door Runner
Walmart
10.2020 - 12.2024
Behavior Technician
The Center for Discovery
03.2019 - 06.2020
Field Tech 1
Scientific Games
01.2018 - 03.2019
Dual Rate Slot Supervisor
Monticello Gaming and Raceway
10.2016 - 01.2018
Cornerstone Christian Correspondence School