Steven Rivera
Shelby,United States
Summary
Dynamic professional with a proven track record at Cleveland County Animal Services, excelling in relationship building and data management. Successfully expedited critical cases, enhancing service delivery. Skilled in appointment scheduling and customer service, I foster positive outcomes through effective communication and quality assurance, ensuring successful placements and client satisfaction.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Cleveland County Animal Services
06.2025 - Current
- Completed intake assessment forms and filed clients' charts.
- Expedited critical cases through close coordination with shelter staff, reducing wait times for essential services.
- Conducted initial assessments of clients needs and eligibility for various programs or services offered by the organization.
Placement Coordinator
Cleveland County Animal Services
12.2024 - 06.2025
- Entered data, generated reports, and produced tracking documents.
- Increased community awareness of animal services through targeted marketing campaigns, public speaking engagements, and networking events.
- Implemented post-adoption support services to assist families in adjusting to their new lives together, resulting in increased long-term success rates for placements.
- Ensured successful matches between pets and families through thorough assessments and evaluations of each party''s needs.
Unloader Processor/ Door Runner
Walmart
10.2020 - 12.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Behavior Technician
The Center for Discovery
03.2019 - 06.2020
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Field Tech 1
Scientific Games
01.2018 - 03.2019
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
- Reduced downtime by promptly addressing and resolving technical issues in the field.
- Used up to 50 pounds of force to lift, carry, push, pull or move objects.
- Adhered strictly to company policies and procedures regarding health and safety during site visits which resulted in zero incident reports.
- Safeguarded sensitive information by adhering to strict data integrity guidelines throughout all aspects of work performed in the field tech role.
Dual Rate Slot Supervisor
Monticello Gaming and Raceway
10.2016 - 01.2018
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
- Optimized gaming revenue by conducting regular analysis of slot machine performance data and adjusting placement accordingly.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
Education
Cornerstone Christian Correspondence School
Townsend, GA05-2025
Skills
- Follow-up skills
- Appointment scheduling
- Inventory management
- Confidentiality
- Customer service
- Microsoft office
- Relationship building
- Phone and email etiquette
- Data entry
- Team leadership
- Quality assurance
- Scheduling and calendar management
- Scheduling appointments
Timeline
Intake Coordinator
Cleveland County Animal Services
06.2025 - Current
Placement Coordinator
Cleveland County Animal Services
12.2024 - 06.2025
Unloader Processor/ Door Runner
Walmart
10.2020 - 12.2024
Behavior Technician
The Center for Discovery
03.2019 - 06.2020
Field Tech 1
Scientific Games
01.2018 - 03.2019
Dual Rate Slot Supervisor
Monticello Gaming and Raceway
10.2016 - 01.2018
Cornerstone Christian Correspondence School
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