Steven Rivera
West Palm Beach
Summary
To manage and make significant impacts in the upscale casual dining restaurant industry by maintaining consistent high standards; modeling a passion for service and attending to the details. I am fully competent in the hospitality food industry and am highly motivated. My strength is being able to identify the root cause of dysfunctions and create action plans that deliver immediate and permanent results. I am looking for a new direction in my career that will incorporate all of the skills I have obtained and mastered; with an opportunity to continue career advancement and development.
Overview
2027
2027
years of professional experience
Work History
General Manager
Wingstop
West Palm Beach Area
03.2024 - Current
- Led operational strategies to enhance efficiency and profitability across multiple locations.
- Managed recruiting, hiring, training and developing of team members to improve staff performance and service quality.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Oversaw compliance with health and safety regulations, maintaining high standards of operations to ensure the restaurant remained health-inspection ready at all times.
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
California Pizza Kitchen
Senior Manager
Wellington FL
2021 - 2024
- Worked as a Senior Manager to control food costs, and optimize workflow during peak operations.
- Managed day-to-day operations, in the back and front of the house working efficiently and productively with all team members.
- Oversaw P&L responsibilities, adjusting labor expenditures, managing food waste and enforcing portion controls.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Executive Chef
Duffy's Sports Grill
West Palm Beach, FL
01.2019 - 2021
- Worked as an Opening Executive Chef responsible for kitchen management and sales management. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Managed scheduling, payroll and food cost while ensuring all areas are maintained. Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations, Monitoring inventory and purchasing supplies and food from approved vendors. Ensure that all dishes are cooked well and presented in an aesthetically pleasing way. Tracking kitchen finances to identify areas of potential waste. Streamlining the kitchen processes to maintain prompt service times. Setting regular cleaning standards for the kitchen and verifying that staff is maintaining sanitation levels.
Culinary Manager/Bar Manager
Red Lobster
West Palm Beach, FL
01.2017 - 01.2019
- Responsible for leading the team to complete organizational objectives and initiatives to ensure the achievement of restaurant profit goals. Selected and developed highly engaged team members through active recruiting, training and coaching. Ensured all company policies and procedures were upheld with financial, security and quality inspections without poor scores or re-audits.
- Planned and prepared manager and team member schedules. Managed all necessary repair and maintenance issues; as well as invoices. Monitored food and beverage quality and execution. Conducted quarterly food reviews and weekly inventories. Displayed high personal integrity, professionalism and maturity. Lead by displaying ability to work in fast-paced environment. Displayed ability to absorb and retain information quickly by being promoted as a “High Potential RM”.
- Responsible for all restaurant operations. Rebuilt sales and guest counts through development of managers and team members. Increased sales and profits by teaching, coaching and upholding sales and service techniques to ensure guest dining and team member experiences. Communicated priorities concerning restaurant readiness, menu, and promotions through pre-shift and regularly scheduled monthly departmental meetings with crew and managers. Managed crew performances by providing clear feedback, recognition, reviews and coaching. Identified and developed employees for future leadership roles. Conducted monthly inventories, assured orders and sufficient levels of product were maintained along with small-wares. Ensured the restaurants' appearance and cleanliness were met by guests' expectation by upholding the highest standards including sanitation levels and equipment/facilities maintenance. Extremely proficient in Hotschedules with forecasting; building templates and analyzing all labor and financial reports. Wrote effective labor productivity plans and executed them with templates vs. forecast and budget, Motivated staff by displaying high positive energy and motivating others. Operated all aspects of the kitchen and staff. Selected, hired, trained and supervised the culinary staff. Managed day-to-day shifts, food inventories, labor and sanitation. Kept all equipment in clean working condition. Effectively managed bar costs of sales and monthly inventories.
Kitchen/Dining Team Member and Key Manager
Red Lobster
Orlando, FL
01.2001 - 01.2017
- Supervise and provide direction and support to staff.
- Coordinate and organize server schedules.
- Settle guest service issues and complaints.
- Certified server trainer and development training.
Education
Associates of Science Degree - Surgical Tech
High Tech Institute
Orlando, FL01-2004
Skills
- Operating Systems: Windows XP, Vista, & 10
- Microsoft Word; Spreadsheet: Microsoft Excel and Power Point
- Leadership and team building
- Problem resolution
- Operations management
Accomplishments
- Recently won the Golden Broom award for 5 star inspections 4 quarters in a row.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager
Wingstop
03.2024 - Current
Executive Chef
Duffy's Sports Grill
01.2019 - 2021
Culinary Manager/Bar Manager
Red Lobster
01.2017 - 01.2019
Kitchen/Dining Team Member and Key Manager
Red Lobster
01.2001 - 01.2017
California Pizza Kitchen
Senior Manager
2021 - 2024
Associates of Science Degree - Surgical Tech
High Tech Institute