Summary
Work History
Education
Skills
Timeline
Generic

Steven Robling

Greenfield,IN

Summary

Dynamic Shift Leader at MPI Release with a proven track record in team leadership and customer service management. Expert in training and motivating staff while ensuring safety compliance and operational efficiency. Enhanced customer satisfaction through effective issue resolution and streamlined workflows, contributing to a positive workplace culture and improved service delivery.

Work History

Shift Leader

MPI Release
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored inventory levels and communicated restocking needs to management.
  • Supported daily operations by organizing tasks for efficient workflow among staff.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Collaborated with team to implement best practices for service efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

High School Diploma -

Greenfield-Central High School
Greenfield, IN

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff supervision
  • Safety processes and procedures
  • Assigning work
  • Inventory counts
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Professional appearance
  • Quality control assurance
  • Operations management

Timeline

Shift Leader

MPI Release

High School Diploma -

Greenfield-Central High School
Steven Robling