Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

STEVEN ROCHE

New Caney

Summary

Dynamic Integrated Technologies Project Manager with a proven track record at FireTron, excelling in project management and risk assessment. Adept at fostering cross-functional collaboration and driving process improvements, I consistently deliver projects on time and within budget, enhancing operational efficiency and stakeholder satisfaction. Strong leadership and attention to detail underpin my success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Integrated Technologies Project Manager

FireTron
Stafford
06.2016 - Current
  • Coordinated cross-functional teams to ensure project alignment and communication.
  • Led project planning and execution for new Integrated systems.
  • Managed project timelines and resource allocation effectively.
  • Oversaw risk assessment and mitigation strategies throughout project lifecycles.
  • Facilitated regular status meetings to track progress and address challenges.
  • Trained team members on best practices in project management methodologies.
  • Implemented process improvements to enhance operational efficiency in projects.
  • Managed multiple projects with competing deadlines simultaneously.
  • Developed and maintained project plans, timelines, and budgets.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Led meetings with internal team members, consultants and contractors.
  • Provided guidance to team members regarding tasks assigned to them.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Conducted periodic inspections of job sites for quality and progress.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Determined project staffing needs and led resource management.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Drafted project construction schedule and updated as job progressed.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Advised other departments on best practices related to managing large-scale projects.
  • Identified project needs by reviewing project objectives and schedules.
  • Conferred with project personnel to identify and resolve problems.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Senior Service Technician

Pacific Alarm Company
Concord
01.2015 - 06.2016
  • Diagnosed and repaired complex equipment issues for diverse client needs.
  • Collaborated with clients to understand service requirements and expectations.
  • Utilized diagnostic tools to assess equipment performance and functionality.
  • Maintained detailed service records for compliance and future reference.
  • Maintained detailed records of customer interactions, service requests, and repairs.
  • Provided feedback to management on trends in service requests and customer feedback.
  • Provided technical support and troubleshooting of complex service issues to customers.
  • Utilized specialized tools and diagnostic software programs to analyze system performance issues.
  • Served as a mentor for junior technicians, providing guidance on job-related matters.
  • Diagnosed, repaired, and tested malfunctioning components in a timely manner.
  • Ensured compliance with safety regulations when servicing customer equipment.
  • Kept abreast of industry changes through ongoing research and training sessions.
  • Communicated updates on project progress effectively both verbally and in writing.
  • Built strong relationships with customers by delivering exceptional quality workmanship.
  • Created detailed reports documenting all completed tasks related to customer service calls.
  • Performed preventative maintenance on customer equipment according to established procedures.
  • Conducted regular inspections of all equipment to identify potential problems before they occur.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Logged services performed in service ticket system.
  • Examined previously completed work for accuracy.
  • Trained new team members on service processes to increase productivity.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Set up and operated mechanical and manual tools and equipment.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Planned work procedures using charts, technical manuals and experience.

Field Superintendent

Allied Fire Protection
Pearland
01.2011 - 01.2015
  • Supervised installation of fire protection systems across various commercial sites.
  • Coordinated daily activities of field technicians to ensure project completion.
  • Conducted safety meetings to promote safe work practices among team members.
  • Managed inventory of materials and equipment required for fire protection projects.
  • Trained new employees on company procedures and safety protocols in the field.
  • Liaised with contractors and clients to address project-related issues promptly.
  • Reviewed blueprints and specifications to ensure compliance with regulations.
  • Oversaw quality control measures during installation processes for fire protection systems.
  • Kept up-to-date with local building codes and regulations pertaining to commercial projects.
  • Oversaw workflow on job sites and kept projects on schedule.
  • Maintained accurate records of daily work activities including labor hours used per task or job completed.
  • Assisted in troubleshooting problems during the construction process by providing solutions based on best practices.
  • Managed multiple projects simultaneously while meeting deadlines and maintaining quality standards.
  • Developed and maintained relationships with key stakeholders such as clients, contractors, vendors, suppliers and other team members.
  • Participated in weekly meetings with the client's representatives to discuss project status updates.
  • Monitored project progress against established milestones to identify potential delays or risks in a timely manner.
  • Trained new employees on proper safety protocols when working at a construction site.
  • Read project documents, interpreted directions and made plans based on design parameters.
  • Conducted regular inspections of all construction sites for quality assurance and compliance with building codes.
  • Managed day-to-day operations, including scheduling and supervising field personnel, resolving operational issues and ensuring safety compliance.
  • Resolved conflicts between workers onsite through effective communication strategies.
  • Oversaw the selection of appropriate materials needed for each stage of the job.
  • Ensured that all work was performed according to blueprints, plans and specifications.
  • Performed pre-construction planning activities such as material ordering, equipment rental coordination and manpower scheduling.
  • Inspected completed jobsites upon completion to ensure customer satisfaction levels were met before final acceptance by client.
  • Coordinated materials delivery schedules with suppliers to maintain an efficient flow of resources on the job site.
  • Arranged property repair requests with company-approved vendors.
  • Delegated duties to employees based on skillset.
  • Created work crew schedules and delegated assignments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared and planned worksites to help jobs run smoothly.
  • Reported project progress, site problems and labor status to supervisors.
  • Kept production team moving forward for progress in daily site operations.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.

Lead Service Technician

BCI Technologies
Grand Prairie
01.2010 - 01.2011
  • Diagnosed equipment malfunctions using diagnostic tools and technical manuals.
  • Collaborated with team members to troubleshoot complex service issues effectively.
  • Provided technical support to customers, addressing inquiries and concerns promptly.
  • Assisted in training new technicians on service protocols and safety procedures.
  • Maintained accurate service records for equipment repairs and customer interactions.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Performed onsite repair of equipment at customer locations.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Conducted service appointments to diagnose and fix problems.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Examined previously completed work for accuracy.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Logged services performed in service ticket system.
  • Maintained certifications and completed training on systems and components.
  • Installed new systems according to manufacturer specifications.
  • Trained new team members on service processes to increase productivity.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Set up and operated mechanical and manual tools and equipment.
  • Assisted with installation projects at both residential and commercial sites.
  • Assembled components into complete systems following blueprints or other instructions.

Education

GED -

Robertson High School
Fremont, CA
06-1993

Skills

  • Project management
  • Risk assessment
  • Budget management
  • Resource allocation
  • Process improvement
  • Cross-functional collaboration
  • Stakeholder communication
  • Quality assurance
  • Time management
  • Team leadership
  • Attention to detail
  • Training and mentoring
  • Conflict resolution
  • Team bonding
  • Problem solving
  • Productivity improvement
  • Technical support
  • Subject matter research
  • Stakeholder communications
  • Construction management
  • Customer relations specialist
  • Project development
  • Workforce training
  • Cost control
  • Critical design review
  • Customer relations
  • Microsoft active directory
  • Work flow planning
  • Schedule management
  • Commercial construction experience
  • Relationship building
  • Safety protocol
  • Team collaboration
  • Document management
  • Staff management
  • Forecasting
  • Advanced problem solving
  • Milestone tracking
  • Scope management
  • Project regulations
  • Building applications
  • Project closure
  • Contract development
  • Risk management
  • Budgeting and forecasting
  • Building codes and regulations
  • Planning and scheduling
  • Cost reduction and containment
  • Project scope
  • Presentations

Certification

  • FAL
  • G.R.O.L + Radar License
  • Comba BDA Certified
  • Fiplex BDA and Fiber DAS Certified
  • Notifier Certified
  • Tektone Nurse Call Certified
  • BICSI Tech Certified
  • Fiber Certified
  • Rauland Intercom Certified(TCU,TC6,ICS,TC5)
  • Genetec Advanced Certified
  • DSX Certified
  • Windows Server and SQL Certified
  • Commscope Certified
  • Unicam Certified
  • Fluke Network Tester Certified
  • Bosch Intrusion Certified
  • Verkada Certified
  • Security License
  • Access Control License
  • Primary Company Representative License
  • Designated Officer License
  • Bosch Access Control Certified
  • Lift certified
  • Confined Spaces Certified
  • CPR Certified
  • I-Pro Access control and Camera Certified
  • Panduit Certified
  • AGC Project Management Certified

Languages

English
Professional

Timeline

Integrated Technologies Project Manager

FireTron
06.2016 - Current

Senior Service Technician

Pacific Alarm Company
01.2015 - 06.2016

Field Superintendent

Allied Fire Protection
01.2011 - 01.2015

Lead Service Technician

BCI Technologies
01.2010 - 01.2011

GED -

Robertson High School

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